This document describes how to troubleshoot Cisco Customer Voice Portal (CVP) Reporting Server unreachable state in the Operations and Management Console (OAMP) due to a Secure Sockets Layer (SSL) configuration mismatch
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
In a CVP deploymant, the CVP Reporting Server is added to the CVP OAMP. In the CVP Reporting Server, the service Cisco CVP CallServer is in Running state. However, the CVP Reporting Server is in Unreachable state in the CVP OAMP due to a mismatch for SSL configuration.
This is a snippet of OAMP logs collected from the OAMP server directory C:\Cisco\CVP\OAMP.
843: 10.203.72.28: Nov 03 2017 03:12:43.803 -0700: %CVP_11_0_OAMP-3-OAMP_OMGR_JMX_CONNECTION_ERROR: Unable to establish JMX connector to URI service:jmx:rmi:///jndi/rmi://10.203.72.27:2099/jmxrmi: error during JRMP connection establishment; nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target [id:7513]
848: 10.203.72.28: Nov 03 2017 03:12:43.819 -0700: %CVP_11_0_OAMP-3-OAMP_OWEB_FORWARD_DEVICE_EXCEPTION_ERROR: An unexpected exception occurred during operation Save&Deploy (Device name: E2CVPREP11QA.lab.esurance.com | Managed address: 10.203.72.27 | Device type: Unified CVP Reporting Server): com.cisco.cvp.oamp.omgr.exception.MgmtException: JMX connection failed: uri=service:jmx:rmi:///jndi/rmi://10.203.72.27:2099/jmxrmi,rmiTimeout=10
Step 1. Check that SSL is set to true in orm_jmx.properties file ( %CVP_HOME%\conf\orm_jmx.properties) on the CVP Reporting Server.