This document describes how to troubleshoot an error message that appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when you run the Contact Service Queue (CSQ) Activity report.
You receive this error message when you run the CSQ Activity report:
Dataset status is Failed (Database error)
This error is generated for two reasons:
This section describes how to resolve this error for both of the causes that are mentioned in the previous section.
This error can indicate that there is a connectivity issue with the datasource. In order to resolve this issue, navigate to the datasource page in CUIC and verify that it is online.
The second cause of this error occurs when you select an invalid filter during configuration of the report. For example, there are three values available for the Interval Length setting, and the GUI allows you to select all three:
When you attempt to run the report with more than one interval selected, the error is generated. Click Filter in order to correct this selection, and attempt to generate the report again.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
21-Aug-2014 |
Initial Release |