Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

Problem

Solution

Related Information

Introduction

This document describes how to troubleshoot when editing and save fails for default report "Precision Queue Abandon Answer Distribution Historical".

Prerequisites

- Cisco Unified Intelligence Center (CUIC)

- Cisco Unified Contact Center Enterprise (UCCE)

Requirements

Cisco recommends that you have knowledge of these topics:

- CUIC

- UCCE

Components Used

The information in this document is based on these software and hardware versions:

- CUIC 11.6.1

- UCCE 11.6.1

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Background Information

Reports can be saved and view for the reports can be modified to provide meaningful deails to the endusers. Specifically with report name "Precision Queue Abandon Answer Distribution Historical" it is noticed that if the save is done with default view name; the report fails to save and instead error message "Reporty saving failed. Please try again." , as shown in image is reported

Problem

- From CCE_AF_Historical folder of Stock report; select Precision Queue Abandon Answer Distribution Historical. Select "Save As" ;

- Give Name and Location and then click Save, as shown in the image

- Goto Location where the report is saved and click Edit, as shown in the image

- At Manage Views and Thresholds and under Report Views , Click Edit View , as shown in the image;

- Make required edits and click Save in Edit View window.

- Finaly click Finish in the "Report Views" window and notice error as shown in the image;

Solution

- Use Real Time Monitoring tool (RTMT) connected to CUIC to collect CCBU logs, as shown in the image

- in CCBU logs below error message is noted:

"0000456270: a.b.c.d : Dec 23 2019 16:15:26.671 -0600: %CCBU___________CUIC-0-ERROR: Bad request. Input Validation failed. [For property viewName, expected maximum length: 50. Actual: 54] <- ValidationResourceFilter.java:79 [com.cisco.ccbu.cuic.rest.fw.validation.ValidationResourceFilter.filter]

- To fix the issue ; while in Edit View section ; notice the default View Name is "Precision Queue Abandon Answer Distribution Historical" which is total 54 characters; shorten this name to anything less than or equal to 50 characters, as shown in the image;

Note: The default view name that the report comes with is "Precision Queue Abandon Answer Distribution Historical" this is 54 character; supported number of character for view name is 50 or less ; the edited name "Precision Queue Abandon Answer Distribution" counts to 43 characters and hence the report saves fine.

Related Information

- CUIC User Guide