Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Solution

Introduction

This document describes how to troubleshoot the 404 error on Customer Voice Portal (CVP) Operations and Administration Console (OAMP).

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- CVP

- Unified Contact Center Enterprise (UCCE)

Components Used

The information in this document is based on these software versions:

- CVP 12.5.1

- UCCE 12.5.1

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

When you try to open the OAMP page of CVP instead of the login screen there is a 404 error displayed.

HTTP Status 404 – Not Found

This issue happened after Microsoft Windows updates.

Solution

In order to fix this isse you can perform these steps:

Step 1. Stop the Cisco CVP OPSConsoleServer service from Windows Services.

Step 2. Take a backup of the oamp folder (\Cisco\CVP\OPSConsoleServer\Tomcat\webapps\oamp).

Step 3. Rename the oamp folder at \Cisco\CVP\OPSConsoleServer\Tomcat\webapps\oamp (for example you can call it oamp-OLD).

Step 4. Start the Cisco CVP OPSConsoleServer service from the Windows Services.

Step 5. When the Cisco CVP OPSConsoleServer service is started, it notices that there is no folder with the name oamp at \Cisco\CVP\OPSConsoleServer\Tomcat\webapps\ so it creates the folder again with all the files needed.

Step 6. After this you can open the OAMP page to verify the error is fixed and the login is successful.