Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Solution

Verify

Troubleshoot

Introduction

This document describes the steps to reset a lost CVP OAMP Administrator password in UCCE environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Unified Contact Center Enterprise (UCCE)

- Customer Voice Portal (CVP)

Components Used

The information in this document is based on UCCE and CVP 12.6.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

Lost password for the OAMP application: Administrator User.

Solution

You can use these steps to reset the user account Administrator password for CVP Operation, Administration, Maintenance and Provisioning (OAMP) also known as CVP Operations Console.

To reset all other user passwords, you can login with the Administrator account to CVP OAMP interface, and reset or change all other user passwords.

Step 1. Connect to the CVP OAMP server and stop Cisco CVP OPSConsoleServer from Services.

Step 2. Once the Cisco CVP OPSConsoleServer service is stopped, from cmd of the CVP OAMP server, run the script %CVP_HOME%\bin\mgr-init.bat -install <NewPassword> where <Newpassword> is the new password for your CVP OAMP Administrator user.

Replace <NewPassword> with your new password that must meet this criteria:

Step 3. You can ignore the "ERROR Exception" displayed. When it runs successfully, you can see at the end Default installation completed successfully.

Step 4. Start Cisco CVP OPSConsoleServer from Services.

Verify

Test the login to the CVP OAMP interface to confirm the new password works.

Troubleshoot

If the command does not return Default installation completed successfully, there are 2 common errors.

1. "Database error occured" indicates the services were not stopped properly.

You must stop the Cisco CVP OPSConsoleServer service from the CVP OAMP server, from Windows Services, as shared in the Solution chapter of this document.

2. "Invalid password" error indicates the password is not created with the security limitations.

You must meet all the criteria items listed for the password: