Contents

Introduction

Prerequisites

Requirements

Components Used

CLI commands to view containers and their status/configuration

View container status

CLI command to restart Docker Engine

CLI command to stop Container services

CLI command to start Container services

List and Collect various container logs from the Cloud Connect server using CLI commands

View the available log folders

Cherrypoint

Cloud Connect Management

Contm (Container Manager)

DataConn

Digital Routing (DR API)

Orchestration (Inventory)

List and Collect various container logs from the Cloud Connect server using the browser

DataConn

Digital Routing (DR API)

Related Information

Introduction

This document describes the procedure to manage the various Container services in Cloud Connect, and collect logs from Cloud Connect servers.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cloud Connect

- Packaged Contact Center Enterprise (PCCE)

- Unified Contact Center Enterprise (UCCE)

Components Used

The information in this document is based on these software and hardware versions:

- CloudConnect Version: 12.6.2 ES01

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

CLI commands to view containers and their status/configuration

View container status

- utils cloudconnect list

- utils cloudconnect details <container-name>

- show cloudconnect <container-name> config

- show cloudconnect <container-name> status

CLI command to restart Docker Engine

utils service restart Docker Engine

CLI command to stop Container services

- utils cloudconnect stop cherrypoint

- utils cloudconnect stop cloudconnectmgmt

- utils cloudconnect stop dataconn

- utils cloudconnect stop digitalrouting

- utils cloudconnect stop orchestration

CLI command to start Container services

- utils cloudconnect start cherrypoint

- utils cloudconnect start cloudconnectmgmt

- utils cloudconnect start dataconn

- utils cloudconnect start digitalrouting

- utils cloudconnect start orchestration

List and Collect various container logs from the Cloud Connect server using CLI commands

View the available log folders

file list activelog /hybrid/log/ detail

26 Aug,2024 09:00:49 <dir> cherrypoint

26 Aug,2024 09:00:49 <dir> cli

26 Aug,2024 09:00:49 <dir> cloudconnectmgmt

26 Aug,2024 09:00:49 <dir> contm

26 Aug,2024 09:00:49 <dir> dataconn

26 Aug,2024 09:00:49 <dir> digitalrouting

26 Aug,2024 09:00:49 <dir> inventory

Cherrypoint

file list activelog /hybrid/log/cherrypoint/ detail

file get activelog /hybrid/log/cherrypoint/cherrypoint.log

Cloud Connect Management

file list activelog hybrid/log/cloudconnectmgmt/* detail

file get activelog hybrid/log/cloudconnectmgmt/cloudconnectmgmt.log

Contm (Container Manager)

file list activelog /hybrid/log/contm/ detail

file get activelog /hybrid/log/contm/contm.log

DataConn

file list activelog /hybrid/log/dataconn/dataconn.log

file get activelog /hybrid/log/dataconn/dataconn.log

Digital Routing (DR API)

file list activelog /hybrid/log/digitalrouting/* detail

file get activelog /hybrid/log/digitalrouting/digitalrouting.log

Orchestration (Inventory)

file list activelog /hybrid/log/inventory/ detail

file get activelog /hybrid/log/inventory/inventory.log

List and Collect various container logs from the Cloud Connect server using the browser

DataConn

https://<cloud-connect-fqdn>:8445/drapi/common/log/directory/taos-log-a_hybrid_log_dataconn

Digital Routing (DR API)

https://<cloud-connect-fqdn>:8445/drapi/log/digitalrouting

Related Information

CCE Solution Design Guide

PCCE 12.6(2) - Features Guide

UCCE 12.6(2) - Features Guide

Technical Support & Documentation - Cisco Systems