Contents

Introduction

Prerequisites

Webex Control HubEntraID Tenant

Issue

Steps for Admin to Perform

Debug Information in the Control Hub

Other Possible Error

Troubleshooting

Keywords to Note in the Debug Information

Root Cause

Solution

Introduction

This document describes fixing an error when adding a domain to the Webex Control Hub using the Add with Azure AD option.

Prerequisites

Webex Control Hub EntraID Tenant

You must have the Full Admin privileges on the Control Hub and the Global Admin privileges on the EntraID.

Issue

If you are an admin and you attempt to add a domain on the Control Hub using an option Add with Azure AD, this produces an error of "tenantid is required".

Steps for Admin to Perform

1. Log in to admin.webex.com

2. Go to Organization settings.

3. Go to Domains.

4. Click Add with Azure AD.

Debug Information in the Control Hub

Referrer: Control Hub notification toaster-links

Browser URL: https://admin.webex.com/settings

Control Hub Build: 20250724-39e9749

View Org ID: *************************Org ID

Logged-in User ID: User ID

Logged-in User Org ID: Org ID

Logged-in User Clock UTC: Wed, 30 Jul 2025 21:50:19 GMT

Customer Type: Pending

Status: 401

Status Text: Unauthorized

URL: https://identity-b-us.webex.com/extIntegration/azureAD/OrgID/v1/Domains

Tracking ID: ATLAS_1c91ac5b-48fa-484b-96b6-ee16cf1fd7c1_67

Error: {

"error": {

"key": "401",

"message": [

{

"code": "701018",

"description": "Request unauthorized. client-request-id: 1cc7a849-cf30-4105-970e-4efbff9c5aa8"

}

]

},

"trackingId": "ATLAS_1c91ac5b-48fa-484b-96b6-ee16cf1fd7c1_67"

}

Message: Error getting verified domain. The request was unauthorized. Please sign out and try again. TrackingID: ATLAS_1c91ac5b-48fa-484b-96b6-ee16cf1fd7c1_67

Other Possible Error

Referrer: Control Hub notification toaster-links

Browser URL: https://admin.webex.com/settings?type=azure-ad-domain&admin_consent=True&tenant=bae22791-5be6-4d1c-beb8-c4a796921216&orgId=4dc975b6-e02f-476a-9aa3-06ab8e27903c

Control Hub Build: 20250620-fce73c1

View Org ID: Org ID

Logged-in User ID: User ID

Logged-in User Org ID: Org ID

Logged-in User Clock UTC: Mon, 23 Jun 2025 17:44:37 GMT

Customer Type: Pending

Status: 400

Status Text: Bad Request

URL: https://identity-b-us.webex.com/extIntegration/azureAD/OrgID/v1/Domains

Tracking ID: ATLAS_84dd5f26-6e16-44e1-8ec0-a91cd9907693_73

Error: {

"error": {

"key": "400",

"message": [

{

"code": "100013",

"description": "tenantId is required"

}

]

},

"trackingId": "ATLAS_84dd5f26-6e16-44e1-8ec0-a91cd9907693_73"

}

Message: Error getting verified domain. TrackingID: ATLAS_84dd5f26-6e16-44e1-8ec0-a91cd9907693_73

Troubleshooting

View the HAR capture or available debug information to view this information:

Failed to get domains from Azure AD, org 'OrgID'.

Keywords to Note in the Debug Information

- Error getting verified domain. The request was unauthorized. Please sign out and try again

- tenantId is required

Root Cause

Since the Webex Control hub does not have access to the Entra ID, it is failing to get the domain from the Entra and hence needs at least an authentication from the EntraID Admin. Otherwise, having an Azure AD wizard App in place which has an existing handshake to share the EntraID tenant ID with Webex can solve the problem.

Solution

Set up the Entra ID (Azure AD) Wizard App in Control Hub. This allows the Control Hub to verify the domain with Azure AD.