Contents

Introduction

Prerequisites

Requirements

Components Used

Background

Use Download Manager

Search for Information Generated by Users in the Webex App, Webex Meetings and Webex Calling

Install eDiscovery Download Manager

View Compliance Reports

Open Reports with eDiscovery Download Manager

Limitations

eDiscovery output format is not end-user friendly?

Related Information

Introduction

This document describes the eDiscovery process that extracts data from a system for legal and compliance purposes.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Webex Control Hub Organization with Pro Pack.

- Compliance Officer role to run the eDiscovery Download Manager.

- You must download the eDiscovery Download Manager to view any reports.

- The eDiscovery Download Manager is based on the Electron framework. Refer to Supported Platforms for additional information.

Components Used

The information in this document is based on these software and hardware versions:

- Windows 10 Enterprise

- eDiscovery Download Manager 1.0.512.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background

The eDiscovery process extracts data from a system for legal and compliance purposes. Compliance officers are permitted to run eDiscovery reports on the Webex cloud with search parameters such as email addresses and date ranges.

The eDiscovery solution for Webex is a combined use of an Admin portal, a microservice, and a desktop application.

Use Download Manager

Search for Information Generated by Users in the Webex App, Webex Meetings and Webex Calling

For details about what kind of information is available to extract, refer to Ensure Regulatory Compliance of Webex Apps and Webex Meetings.

From the Search & Generate Compliance Reportportal, choose the data you want:

eDiscovery Search & Generate

SelectSearch & Generate Report. Your search is queued and you can review the status of the report. The length of time to create your report depends on the amount of data that matches your search criteria.

Generate Report

When a report ZIP file reaches a limit of 5 GB or 100,000 files, then another ZIP file is created with the same name but with the suffix with -1, then -2 and so on.

Install eDiscovery Download Manager

If the Compliance Officer Administrator does not have additional Administrator roles, then navigate to admin.webex.com. Then navigate to Download Manager  and select the Download for Windows 10 button. If the Operative System is a Mac, select the Download for Mac OS X 10.9 and higherlink.

If the Compliance Officer Administrator has additional Administrator roles, then navigate to admin.webex.com. From there navigate to Troubleshooting> Status> View eDiscovery and select theDownload Manager. Then select the Download for Windows 10  button. If the Operative System is a Mac, select the Download for Mac OS X 10.9 and higher link.

View Compliance Reports

You can only view compliance reports that you have created. You can review the status of your report and download the report with the eDiscovery Download Manager.

Select a report to review details, status, date initiated, description, and a summary of the contents of your report.

Open Reports with eDiscovery Download Manager

You can use the eDiscovery Download Managerto download your report. Choose the download location directory where the reports are stored and then select  to download the Summary Report as a CSV file or download the Full Report as a ZIP file of EML files.

The eDiscovery Download Manager starts the download process.

The length of time it takes to download the report depends on the size of the report, your location, and your network bandwidth. When you use Outlook to view the EML files, add-ins for Outlook can block the message content in your EML files. Run Outlook in safe mode to view the message content. Once the process is completed, select Open Folderor Dismiss. The file can be opened later.

User data and attachments are visible for analysis purposes.

eDiscovery output

Limitations

eDiscovery output format is not end-user friendly?

eDiscovery is designed for legal cases and not for direct consumption. But Administrators can write a script to parse it to a more friendly format or integrate with 3rd party tools.

Related Information

Manage Compliance Data for Legal Hold

Ensure Regulatory Compliance of Webex App and Meetings Content