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TelePresence FAQ: Why am I not able to see some participants in the conference even though I can hear their audio?

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Updated:December 10, 2014
Document ID:118657

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Introduction

This document describes potential solutions for when you cannot see participants in a conference, but you can hear their audio correctly.

Why am I not able to see some participants in the conference even though I can hear their audio?

This can be due to these reasons:

  • There are no free screen licensing ports available. Go to Status. In the Activated Features section check the licensed ports usage.
  • There are no video ports available on a single TelePresence Server configuration. Go to Status. In the Conference Status section check the video ports usage.
  • There are no video ports available on a configured slave TelePresence Server. Go to TelePresence Servers and check the video ports usage for each active slave.

Revision History

Revision Publish Date Comments
1.0
10-Dec-2014
Initial Release
TAC Authored

Contributed by Cisco Engineers

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