TelePresence FAQ: Why am I not able to see some participants in the conference even though I can hear their audio?

Introduction

This document describes potential solutions for when you cannot see participants in a conference, but you can hear their audio correctly.

Why am I not able to see some participants in the conference even though I can hear their audio?

This can be due to these reasons:

• There are no free screen licensing ports available. Go to Status. In the Activated Features section check the licensed ports usage.
• There are no video ports available on a single TelePresence Server configuration. Go to Status. In the Conference Status section check the video ports usage.
• There are no video ports available on a configured slave TelePresence Server. Go to TelePresence Servers and check the video ports usage for each active slave.