TelePresence FAQ: Why does the "There are no free licensed ports . . . Only audio calls can now be made." warning display?

Introduction

This document describes the reason why this warning message displays: "There are no free licensed ports, please install port license keys on the TelePresence Servers. Only audio calls can now be made."

Why does the "There are no free licensed ports . . . Only audio calls can now be made." warning display?

This warning means that your TelePresence Server does not have screen licenses installed to make video calls.

Tip: Please refer to the article MSE Port and Screen Licenses Installation and Allocation Procedures.