TelePresence FAQ: What does the "Connection failed" status on a TelePresence Server mean and how do you recover it?

Introduction

This document describes what to do if the status on the TelePresence Server shows "Connection failed".

What does the "Connection failed" status on a TelePresence Server mean and how do you recover it?

This status means that the TelePresence Server is unable to connect to the Conference controller.

Tip: For more information, see the online help topic  Displaying the TelePresence Server list.

There are a number of reasons why you might see the Connection failed status, such as:

• A network problem between the two TelePresence Servers.
  
  
• The HTTP/HTTPS service on the controlled TelePresence Server is not enabled.
  
  
• The TelePresence Server that is being controlled is down or in a shutdown state.
  
  
• There is a mismatch between the two devices; for example, if the Conference controller tries to control a TelePresence Server that is also configured as a Conference controller.

In order to instigate a recovery of the connection, click Retry Connections. If this does not work, check the network and the status of the TelePresence Server that is being controlled.