This article relates to Cisco TelePresence Server 7010.
Q. My conference is not working on the Telepresence Server. Any suggestions?
A. There may be many reasons for this. Please check the following before calling Customer support:
Your product is activated. See the article My Telepresence Server is displaying the message: Product not activated. What does this mean?
The status of Telepresence Server: go to Telepresence Servers and check that the Status of the appropriate Telepresence Server is "OK"
The status of conference: go to Conferences and check that the status of the appropriate conference is either Active or Enabled.
The Telepresence Server is registered with the gatekeeper if endpoints are dialing using an H.323 ID or E.164 number: go to Status and check the H.323 gatekeeper status
The Telepresence Server is registered with the SIP registrar if endpoints are dialing using a SIP URI number: go to Status and check the SIP registrar status
The network port is enabled: go to Network > Services and check that Incoming H.323, Incoming SIP (TCP) and Incoming Encrypted SIP (TLS) are selected.