When using the Telepresence Server, why are remote endpoints not displayed in wide screen (16:9) mode?

Introduction

This article relates to Cisco TelePresence Server 7010.

Q. When using the Telepresence Server, why are remote endpoints not displayed in wide screen (16:9) mode?

A. Your endpoint may be configured to only display a 4:3 ratio. If the endpoint is able to display in wide screen mode:

1. Go to Endpoints and select the endpoint or endpoint group.

2. Click Advanced settings.

3. For Transmitted video resolutions select 16:9 resolutions only and click Update endpoint.

Related Information

• Technical Support & Documentation - Cisco Systems