This article relates to Cisco TelePresence Server 7010.
Q. When using the Telepresence Server, why are remote endpoints not displayed in wide screen (16:9) mode?
A. Your endpoint may be configured to only display a 4:3 ratio. If the endpoint is able to display in wide screen mode:
Go to Endpoints and select the endpoint or endpoint group.
Click Advanced settings.
For Transmitted video resolutions select 16:9 resolutions only and click Update endpoint.