This article relates to the Cisco TelePresence MCU 4203, Cisco TelePresence MCU MSE 8420, Cisco TelePresence MCU 4505 and Cisco TelePresence MCU MSE 8510 products.
Q. I attempted to upgrade a TANDBERG Codian MCU and got the error 'image unsuitable for platform'. What has gone wrong?
A. There are two things to check if this error occurs:
Did you unzip the file before installing it?
Are you installing the correct image?
Note: There are separate files for the MSE 8510, MCU 4500 and MCU 4200 units. The MSE 8420 takes the same software as the MCU 4200.