This article relates to the Cisco TelePresence MCU 4203, Cisco TelePresence MCU MSE 8420, Cisco TelePresence IP VCR 2210, Cisco TelePresence VCR MSE 8220, Cisco TelePresence MCU 4505 and Cisco TelePresence MCU MSE 8510 products.
Q. Why is my video scaled incorrectly when streaming using Windows Media Player from a Codian MCU?
A. This is a known issue when using a browser other than Internet Explorer to view a small-sized streaming video at the highest streaming rate using Windows Media Player and is a third party issue that is out of Codian's control.
Support for Windows Media Player varies from browser to browser, and depending on the browser you use, you can improve the scaling by doing one of the following:
Use a lower streaming rate. Go to Settings > Streaming and for Streams choose a lower rate
Explicitly choose a different video size. In the streaming interface click the Show adavanced streaming options link and for Video size select one of Medium, Large or Extra large
If the problem persists, then consider using a different browser or a different player to view the streaming media.