This article relates to the Cisco TelePresence MCU 4203, Cisco TelePresence MCU MSE 8420, Cisco TelePresence IP VCR 2210, Cisco TelePresence VCR MSE 8220, Cisco TelePresence ISDN GW 3241, Cisco TelePresence ISDN GW MSE 8321, Cisco TelePresence IP GW 3510, Cisco TelePresence MCU 4505, Cisco TelePresence Supervisor MSE 8050, Cisco TelePresence MSE 8000, Cisco TelePresence MCU MSE 8510 and Cisco TelePresence Advanced Media Gateway 3610 products.
Q. Resetting a password on a TANDBERG Codian product and restoring a unit to its factory settings
A. If you have forgotten your password for your TANDBERG Codian product you need to restore the unit to its factory settings to reset it. This will remove all configuration, including passwords.
When restoring your unit to the factory settings you will need a copy of your activation keys. If you don't have them, contact TANDBERG customer support. When you contact TANDBERG customer support you will need to provide the serial number and MAC address of your unit. This information is found on a label on the unit's back panel.
To return your unit to its factory settings and reset the password:
Connect a serial terminal to your unit's console port using the settings given on the back panel label.
Reboot the unit and watch the output on the serial terminal. After a few seconds you will see the message 'Codian MCU 8510 4.2(0.36) (Build 6.17(0.36)) starting' or similar.
Type reset_config and press Enter.
Type yes or y and press Enter.
The unit will now reboot again.
When bootup is complete, type status on the serial terminal to see the IP address that the unit has acquired using DHCP. Alternatively, set a static IP address on port A using the static command.
Connect to the web interface of the unit and log in using 'admin' and no password.A warning message on the web page banner will tell you that a product activation key is required.
Go to Settings > Upgrade and enter the unit's activation keys.After the activation keys are applied, you will be able to use your unit again.
To change the password, go to Users.