This document explains how to get Cisco 8821 and 792x wireless phones (7921G, 7925G, 7926G) to work well in a Cisco Unified Wireless Network.
Voice over WLAN - a challenging technology
Voice over WLAN (VoWLAN) is one of the most challenging technologies that Cisco provides. For VoWLAN to work satisfactorily - especially in the high-stress environments in which it is deployed, such as healthcare - the network, and the phone, must be able consistently to transport a real-time, bidirectional, securely encrypted audio stream, with almost no dropouts, while the endpoint moves across four dimensions (space and frequency).
Seven basic guidelines to making VoWLAN work well
Though delivering a reliable VoWLAN service is difficult, it is possible, provided that the network provider adheres to the following basic design guidelines.
1. Have solid coverage in 5GHz - and lock 802.11 mode on phones to 5GHz
Your network's ability to perform is fundamentally dependent on a solid physical layer. VoWLAN uses both the 2.4GHz and 5GHz bands. Of these, the 2.4GHz band's lower frequency signals carry further - however, the constrained bandwidth (only three non-overlapping channels) and ever increasing interference, render 2.4GHz, in most cases, unsuitable for reliable voice. Network providers who want to deliver a reliable VoWLAN service will ensure that their design adheres to the following standard:
Every spot in the coverage area is serviced by at least two viable 5GHz access points, at -67dBm or stronger.
You can easily validate the necessary coverage by setting your phone into site survey mode, and walking throughout your coverage area.
Additionally, AP placement, antenna selection, building construction, etc. must be such that multipath distortion is kept to a minumum. To ensure gap-free roaming, a moving phone must be able to hear each roamed-to AP at least 5 seconds before it needs to roam to it - so place all APs in the middle of halls, at corridor junctions, etc., rather than in blind spots.
The latest image has fixes to several phone related issues like: poor roaming, one way audio, phone freeze/hang/crash and phone deregistration issues. If you encounter any new issues, troubleshooting from the latest firmware will be the best path forward. If any problems with the latest firmware, contact TAC.
3. If using FlexConnect local switching, enable ARP caching
If using FlexConnect local switching, make sure to enable ARP caching (i.e. the AP ARPing on behalf of the wireless client), for the sake of reliability and phone battery lifetime. ARP caching is supported with FlexConnect local switching starting in 220.127.116.11 (see CSCut14210).
Other key concerns for FlexConnect for 792x phones:
Fast Secure Roaming via CCKM is supported only among APs within the same FlexConnect group. As the number of APs within a Flex group is limited (for example, on the 5508 WLC, to 25 APs), FlexConnect is not suited to large deployments.
Inter-AP roaming does not work between FlexConnect APs in standalone mode (CSCuj22730)
CSCuw31813 Flex local auth, client roaming in-out-in during dot1x (fixed in 8.2, 18.104.22.168)
If your WAN link between the APs and the WLC is high latency, unreliable, or low bandwidth, then consider installing a WLC at the site where the phones are.
4. Optimize Security for Fast Secure Roaming
WPA2/AES Enterprise with CCKM and/or FT-802.1X is recommended.
WPA2/AES Enterprise provides for the greatest security, and - with a Fast Secure Roaming method - also provides for the best roam times.
For 8821: use WPA2/AES Enterprise with 802.11r (FT over the air)
For 792x: use WPA2/AES Enterprise with CCKM.
Can have both CCKM and FT-802.1X enabled on the WLAN - 792x uses CCKM and 8821 will use FT-802.1X
WPA2/AES-PSK can also be used
Although WPA2/AES Enterprise is the preferred security method, in some cases WPA2/AES-Preshared Key (PSK) will be used. For example, if FlexConnect APs have only a high latency, unreliable WAN path to a RADIUS server, then PSK with FlexConnect Local Authentication may be the best choice.
Enable FT over the air with FT-PSK for fastest roaming with 8821 phones
If using PSK with 7925G phones, do be aware of: CSCtt38270 7925 sometimes takes 1+ second to respond to WPA M1 key message.
This bug does not affect 7921G or 7926G phones.
The problem can be mitigated to some extent with: config advanced eap eapol-key-timeout 250 on the WLC, and by disabling Java on the 7925 (if using 22.214.171.124 firmware or above)
Can have both FT-PSK and regular PSK on an SSID
Special considerations for using CCKM:
use the WLC command "config wlan security wpa akm cckm timestamp-tolerance 5000" to increase the likelihood of performing a fast roam
If using CCKM with AP1131/1242 in 8.0, beware CSCuu49291 (7925 decrypt errors with AP1131 running 8.0 code), fixed in 126.96.36.199.
For WPA2/AES Enterprise, you may use Local Authentication on the WLC, for small deployments (<100 phones), if you do not want to use an external RADIUS server. (Note: Local Authentication with EAP-FAST does not work with the 792x in 188.8.131.52 or 8.3 - track CSCvb44979 [WLC Local EAP with 7925 Handshake Failure] for the fix.)
Avoid TKIP which is less secure, and is susceptible to MIC error triggered service interruptions. TKIP unicast ciphers are not supported with the 8821.
5. Optimize channels, power, and data rates
use at least 8 channels (if available in your regulatory domain)
in the US, use channels from UNII-1 (36-48), UNII-2 (52-64), UNII-2 Extended (100-116; 132-140, but not 120-128 or 144), and/or UNII-3 (149-161 but not 165)
if coverage is weak, avoid channels with lower power limits
if radar detection is frequent, avoid the DFS channels (UNII-2, UNII-2 extended)
in 5GHz, use a minimum power level of at least 11dBm
in all 5GHz deployments but the densest ones, you can simply set a power level of 1 (maximum), as long as you have at least 10 nonoverlapping channels
although Cisco phones do not have a problem when the AP Tx level exceeds the phone's, other vendors' devices may, in such a case, stick to a suboptimal AP. So you may want to set a maximum power level in the 14 - 17dBm range.
the Deployment Guide (see below) recommends a minimum data rate of 12Mbps
if there is significant multipath in the environment, or if the 5GHz coverage is marginal, set 6Mbps as the lowest mandatory rate, and be sure that 12 and 24Mbps are enabled
1. Remember to make any changes on all WLCs in the RF group
2. For 8821 phones, beware of CSCvd06463 IOS AP doing AMSDU aggregation for voice traffic in queue 0 despite BA req declined by 8821. Workaround is to disable AMSDU from all queues.
For 792x: continuous scan mode should be enabled; however idle battery life can be reduced to some extent. (A fresh battery should still last an 8-hour shift.) Without continuous scan mode, the AP may be intermittently associated to an AP with a weak signal, which may have an rare impact on incoming calls and pages
For 8821: continuous scan mode is enabled by default. Do not change this setting
7. Configure all QoS, and everything else, exactly as documented in the Deployment Guides
Go through the entire 7925G Deployment Guide, and/or 8821 Deployment Guide, and configure the phones and the wireless network as per its recommendations. In particular, make sure that all QoS configurations are set as per best practice, throughout your wireless and wired network.
With strict adherence to every single one of the above guidelines, there is a high probability that your VoWLAN service will meet your clients' performance expectations.