This article relates to the Cisco TelePresence Movi and Cisco TelePresence PrecisionHD USB Camera products.
Q. How do I avoid low and/or distorted sound using the PrecisionHD USB Camera on Windows 7?
A. If using the TANDBERG PrecisionHD USB Camera versions 1.0 or 1.1 with Windows 7, a very high input gain will be set for your microphone, which can cause sound to be distorted or unnaturally low. Lowering the recording volume for your microphone in the Windows settings fixes this.
Software version 1.2 for the PrecisionHD USB Camera resolves this issue.