This article relates to Cisco IP Video Phone E20.
Q. I have lost the admin/root passwords for my TANDBERG E20. What should I do?
A. In order to reset the passwords, you need to reset the TANDBERG E20 to the default factory settings:
On the E20 keypad, press the following keys:
* * Presentation # #
(The Presentation key has the icon of an open laptop computer)
This needs to be done within ~3 seconds.