This document describes how to troubleshoot the instance where a user cannot import an automation pack.
The information in this document is based on Tidal Enterprise Orchestrator (TEO) 2.1 or later.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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Normally, a user can import an automation pack by going to Administration > Automation Packs, and right-clicking and selecting Import.
A common issue with importing is for the Import option to be greyed out or disabled.
Complete these steps in order to resolve this problem:
Close down the TEO Master UI, and stop TEO.
Make sure the user is a local administrator and a TEO administrator.
Add the permission they are missing to their profile.
Restart TEO, and Reopen the Master UI.
The user should now be able to import automation packs.