Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

Solution

Conclusion

Notes

Introduction

This document describes how to collect logs from device console in Intersight Managed Mode (IMM) in case the device can not be accessed from IMM.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background Information

There are some cases where a component such as a Fabric Interconnect (FI), Fabric Extender, Chassis, or Server disconnect from Intersight resulting in the inability for Cisco TAC to pull logs through Intersight or manually via the Intersight GUI. In those cases, logs are still necessary for troubleshooting, and there is another way to collect them which is through Device Console.

Solution

First you need to locate the IP address of one of the Fabric Interconnects in the domain. This can be located under the Fabric Interconnect (1) tab in IMM under the Management IP address Column (2).

Location of Fabric Interconnects and Management IP addresses within IMM

After locating the FI IP address, connect to Device Console of the FI by entering https://fi-ip-address (Ensure to replace fi-ip-address with the IP address you found in IMM) and log in.

Device Console Landing page

Once you are logged in, you see this page. Click on Diagnostic Data.

Device Console Landing Page/Diagnostic Data

From the Diagnostic Data tab, click Generate Tech Support Bundle.

Generate Tech Support Bundle

This brings up a prompt where you select which device to collect logs for. After selecting the desired device, click Generate.

Generate logs

When the logs finish generating, select . . . (1) and select Download (2).

Download logs

The logs can now be uploaded to the TAC SR.

Conclusion

Utilizing the information above, you now know how to collect logs in the event your devices cannot communicate with Intersight.

Notes

Additional methods of collecting logs in IMM is found here:

Collect Intersight Managed UCS Tech Support Bundles Manually

Log bundle collection for UCSM and CIMC is here:

Collect UCS Tech Support Files - B, C, and S Series