Contents

Introduction

Problem

Solution

Introduction

This document describes how to use the Common Services Platform Collector (CSPC) console to export a log file without the use of an FTP client.

Problem

The CSPC GUI cannot export a file because the network security does not allow FTP use.

Solution

To export the file with the CSPC console:

1. Open an SSH and log into the CSPC directory.

2. Use the command line to change the user to "root".

su -

4. Move the file to the /opt/cisco/ss/adminshell/applications/CSPC/logs/ directory:

mv <your_file> /opt/cisco/ss/adminshell/applications/CSPC/logs/

Example:

/opt/cisco/ss/adminshell/applications/CSPC/logs/_1651082471507.pbx

5. Change ownership and permissions of the file:

chown casuser:casusers opt/cisco/ss/adminshell/applications/CSPC/logs/<your_file>

chmod 755 /opt/cisco/ss/adminshell/applications/CSPC/logs/<your_file>

6. Ensure the file is in the /logs directory.

7. In the CSPC GUI, select Administration>Export Log Files to export the file.

8. The exported file is zipped.

Tip: Go to the /opt/cisco/ss/adminshell/applications/CSPC/logs/ directory to confirm that the file was exported. Use "ls -ltr" in this directory to confirm the file has the correct owership and permissions.