Cisco Unified Workforce Optimization Quality Management 10.5(1)
Product Overview
| Series | Cisco Unified Workforce Optimization |
|---|---|
| Latest Version | Unified Workforce Optimization Quality Management 11.6(1) |
| Previous Version | Unified Workforce Optimization Workforce Management 10.5 |
| Status | Orderable Buy |
|---|---|
| End-of-Sale Date | None Announced |
| End-of-Support Date | None Announced |
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Document Categories-
Configuration Examples and TechNotes
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Data Sheets
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Design Guides
Contact Center Solution Design Guides (from 11.5 forward)
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End-User Guides
- Calabrio Workforce Optimization Suite Media Player User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Quick Start Guide, Release 10.5 (PDF - 89 KB)
- Cisco Unified Workforce Optimization Getting Started Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Administrator User Guide, Release 10.5 (PDF - 2 MB)
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End-of-Life and End-of-Sale Notices
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Error and System Messages
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Field Notices
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2)
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
- Field Notice: FN - 62931 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
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Install and Upgrade Guides
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Partner Resources
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Release Notes
Cisco Unified Workforce Optimization Release Notes for Maintenance Releases
Release Notes for Maintenance Releases
- Release Notes for Cisco Unified Workforce Optimization Quality Management, Release 10.5 (PDF - 359 KB)
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Technical References
- Calabrio Recording Services SNMP Integration White Paper (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide for CAD and Finesse, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Server API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Recording Controls API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide, Release 10.5 (PDF - 2 MB)
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Troubleshooting Guides
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Troubleshooting TechNotes
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White Papers
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Contact Cisco
Technical Support
- Open a TAC Case Online
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
Technical Sales Questions
- Contact Us for Sales Questions
- Call 1 800 553 6387
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