Cisco Unified Workforce Optimization Quality Management 10.5(1)
Product Overview
| Series | Cisco Unified Workforce Optimization |
|---|
| Status | Not Orderable |
|---|---|
| Release Date | 03-JUN-2014 |
| End-of-Sale Date | 16-DEC-2016 Details |
| End-of-Support Date | 31-DEC-2019 Details |
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Document Categories-
Configuration Examples and TechNotes
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Data Sheets
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End-User Guides
- Calabrio Workforce Optimization Suite Media Player User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Quick Start Guide, Release 10.5 (PDF - 89 KB)
- Cisco Unified Workforce Optimization Getting Started Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Administrator User Guide, Release 10.5 (PDF - 2 MB)
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End-of-Life and End-of-Sale Notices
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Error and System Messages
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Field Notices
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
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Install and Upgrade Guides
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Release Notes
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Technical References
- Calabrio Recording Services SNMP Integration White Paper (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide for CAD and Finesse, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Server API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Recording Controls API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide, Release 10.5 (PDF - 2 MB)
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Troubleshooting Guides
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Troubleshooting TechNotes
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White Papers
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