Cisco Unified Intelligence Center 10.0(1)

Data Sheets

• Cisco Unified Intelligence Center 11.0 Data Sheet 10-Jul-2017

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

Field Notices

Cisco Unified Intelligence Center 10.0(1)

• Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670 14-Jun-2017

Security Advisories, Responses and Notices

Most Recent

• Cisco Unified Intelligence Center Remote File Injection Vulnerability 15-May-2019
• Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability 06-Feb-2019
• Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability 23-Jan-2019
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center User Interface Cross-Site Request Forgery Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 20-Sep-2017
• Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability 06-Sep-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Scripting Vulnerability 05-Oct-2016
• Cisco Unified Intelligence Center (CUIC) Software Unauthenticated User Account Creation Vulnerability 05-Oct-2016
• Cisco Unified Intelligence Center (CUIC) Software Cross-Site Request Forgery Vulnerability 05-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016

Release Notes

Cisco Unified Intelligence Center 10.0(1)

• Release Notes for Cisco Unified Intelligence Center, Release 10.0(1) 20-Dec-2013

Licensing Information

Cisco Unified Intelligence Center

• Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) 07-Jan-2019 (PDF - 12 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) 11-Aug-2017 (PDF - 12 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) 23-Aug-2016 (PDF - 11 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) 07-Sep-2015 (PDF - 8 MB)
• Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) 15-Jun-2020 (PDF - 117 KB)

Technical References

• Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0) 24-Apr-2017

Design Guides

Cisco Unified Intelligence Center 10.0(1)

• Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.0(1) 20-Dec-2013
• Hardware and System Software Specification (Bill of Materials), Release 10.0(1) 18-Dec-2013

Install and Upgrade Guides

Cisco Unified Intelligence Center 10.0(1)

• Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1) 12-Dec-2013

Configuration Examples and TechNotes

• Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC) 17-Dec-2016
• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016
• How To Configure Precision Queue Live Data Gadget in PCCE 10.5 02-Mar-2017
• How to Configure Basic Reporting Permissions for an LDAP user in CUIC 24-Apr-2020
• Import Reports in Unified IC Reporting Application 24-Feb-2012
• Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x) 20-Sep-2016
• Upgrade CUIC from a Standalone to CUIC/LD/IdS Co-resident Deployment 19-Jun-2019

Configuration Guides

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

End-User Guides

Cisco Unified Intelligence Center 10.0(1)

• Cisco Unified Intelligence Center Report Customization Guide, Release 10.0(1) 12-Dec-2013
• Cisco Unified Intelligence Center User Guide, Release 10.0(1) 12-Dec-2013

Maintain and Operate Guides

Cisco Unified Intelligence Center 10.0(1)

• Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.0(1) 25-Nov-2014
• Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.0(1) 21-May-2015

Maintain and Operate TechNotes

• Removal of Retired Datasource from Cisco Unified Intelligence Center (CUIC) 09-Mar-2020

Support FAQ

• CUIC Administration Display "Unknown" Status for All Nodes in the Control Center Page 10-Nov-2016

Troubleshooting TechNotes

Most Recent

• How to Verify Version of Stock CUIC Reports 22-Oct-2019
• Troubleshoot CUIC User Integration Failure Error 21-Oct-2019
• Troubleshoot CUIC Schedulers Stuck in IN-PROGRESS State 30-Jul-2019
• Troubleshoot CUIC Error "Invalid sub-protocol Invalid sub-protocol: sqlserver" 19-Jun-2019
• CUIC Troubleshooting: When Calls Offered Is Less Then Calls Answered 13-Jun-2019
• Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6 02-Nov-2017
• Validate CUIC Dashboard Widgets Before an Upgrade 23-Oct-2017
• Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server 23-Oct-2017
• How to Determine Number of Reporting Users Currently Logged-In in CUIC 11-Oct-2017
• Troubleshoot CUIC User Collection Permissions 17-Aug-2017
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency 19-May-2017
• SHA-256 Support for UCCX 20-Apr-2017
• Collecting the Logs for CUIC Performance Issues 11-Mar-2017
• Troubleshoot Cisco VOS Based Finesse Server With CLI 14-Feb-2017
• Troubleshoot Cisco Unified Intelligence Center (CUIC) Permalink With Integrated Browser 11 in Cisco Agent Desktop (CAD) 10.0(x) 16-Jan-2017

Translated End-User Guides

Cisco Unified Intelligence Center 10.0(1)

• Aide en ligne de l'application Cisco Unified Intelligence Center 18-Mar-2014 (PDF - 3 MB)
• Aide en ligne de l'application Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Ajuda on-line de aplicativos do Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Ayuda en línea de la aplicación Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center -sovelluksen online-ohje 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center Uygulama Çevrimiçi Yardımı 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center — pomoc online dotycząca aplikacji 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center 应用程序联机帮助 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center 應用程式線上說明 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center 애플리케이션 온라인 도움말 06-Dec-2013 (PDF - 3 MB)
• Cisco Unified Intelligence Center-Anwendung - Online-Hilfe 06-Dec-2013 (PDF - 3 MB)
• Guida in linea dell'applicazione Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Nettbasert hjelp for programmet Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Online Help bij Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Onlinehjälp med programmet Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Onlinehjælp til Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)
• Интерактивная справка по приложению Cisco Unified Intelligence Center 06-Dec-2013 (PDF - 3 MB)