Cisco Unified Intelligence Center 10.0(1)
Product Overview
| Series | Cisco Unified Intelligence Center |
|---|---|
| Release Date | 16-OCT-2013 |
| Status | Not Orderable |
|---|---|
| End-of-Sale Date | 30-NOV-2016 Details |
| End-of-Support Date | 30-NOV-2019 Details |
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Top Categories-
Configuration Examples and TechNotes
- Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC)
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Import Reports in Unified IC Reporting Application
- Troubleshoot Cisco Unified Intelligence Center (CUIC) Permalink With Integrated Browser 11 in Cisco Agent Desktop (CAD) 10.0(x)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
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Design Guides
Cisco Unified Intelligence Center 8.5(3)
Cisco Unified Intelligence Center 8.5(2)
Cisco Unified Intelligence Center 8.0(3)
Cisco Unified Intelligence Center 8.0(2)
Cisco Unified Intelligence Suite 7.5
Contact Center Solution Design Guides (from 11.5 forward)
- Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.0(1)
- Hardware and System Software Specification (Bill of Materials), Release 10.0(1)
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Install and Upgrade Guides
Cisco Unified Intelligence Center 8.5(2)
Cisco Unified Intelligence Center 8.0(3)
Cisco Unified Intelligence Center 8.0(2)
- Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)
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Maintain and Operate Guides
Cisco Unified Intelligence Center 8.5(3)
Cisco Unified Intelligence Center 8.5(2)
Cisco Unified Intelligence Center 8.0(4)
Cisco Unified Intelligence Center 8.0(3)
Cisco Unified Intelligence Suite 7.5
- Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.0(1)
- Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.0(1)
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End-User Guides
Cisco Unified Intelligence Center 8.5(3)
Cisco Unified Intelligence Center 8.5(2)
Cisco Unified Intelligence Center 8.0(4)
Cisco Unified Intelligence Center 8.0(3)
Cisco Unified Intelligence Center 8.0(2)
Cisco Unified Intelligence Suite 7.5
- Cisco Unified Intelligence Center Report Customization Guide, Release 10.0(1)
- Cisco Unified Intelligence Center User Guide, Release 10.0(1)
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Data Sheets
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End-of-Life and End-of-Sale Notices
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Field Notices
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670
- Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
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Q&A
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Technical References
Cisco Unified Intelligence Center 8.0(2)
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Case Studies
Financial Services
- Virtual Contact Center Cuts Costs and Improves Service (PDF - 191 KB)
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Licensing Information
Cisco Unified Intelligence Center 8.0(3)
Cisco Unified Intelligence Center 8.0(2)
- Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) (PDF - 5 MB)
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Partner Resources
Software Demonstration Video
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Release Notes
Cisco Unified Intelligence Center 8.5(2)
Cisco Unified Intelligence Suite 7.5
Contact Center Solution Release Notes (for all releases)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
- Release Notes for Cisco Unified Intelligence Center, Release 10.0(1)
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Security Advisories, Responses and Notices
Most Recent
- Multiple Vulnerabilities in ntpd Affecting Cisco Products 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 04-Jul-2018
- GNU glibc gethostbyname Function Buffer Overflow Vulnerability 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 04-Jul-2018
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Jul-2018
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 04-Jul-2018
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 04-Jul-2018
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 04-Jul-2018 View older Security Advisories for this product
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Translated End-User Guides
- Aide en ligne de l'application Cisco Unified Intelligence Center (PDF - 3 MB)
- Aide en ligne de l'application Cisco Unified Intelligence Center (PDF - 3 MB)
- Ajuda on-line de aplicativos do Cisco Unified Intelligence Center (PDF - 3 MB)
- Ayuda en línea de la aplicación Cisco Unified Intelligence Center (PDF - 3 MB)
- Cisco Unified Intelligence Center -sovelluksen online-ohje (PDF - 3 MB)
- Cisco Unified Intelligence Center Uygulama Çevrimiçi Yardımı (PDF - 3 MB)
- Cisco Unified Intelligence Center — pomoc online dotycząca aplikacji (PDF - 3 MB)
- Cisco Unified Intelligence Center 应用程序联机帮助 (PDF - 3 MB)
- Cisco Unified Intelligence Center 應用程式線上說明 (PDF - 3 MB)
- Cisco Unified Intelligence Center 애플리케이션 온라인 도움말 (PDF - 3 MB)
- Cisco Unified Intelligence Center-Anwendung - Online-Hilfe (PDF - 3 MB)
- Guida in linea dell'applicazione Cisco Unified Intelligence Center (PDF - 3 MB)
- Nettbasert hjelp for programmet Cisco Unified Intelligence Center (PDF - 3 MB)
- Online Help bij Cisco Unified Intelligence Center (PDF - 3 MB)
- Onlinehjälp med programmet Cisco Unified Intelligence Center (PDF - 3 MB)
- Onlinehjælp til Cisco Unified Intelligence Center (PDF - 3 MB)
- Интерактивная справка по приложению Cisco Unified Intelligence Center (PDF - 3 MB)
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Troubleshooting TechNotes
- CUIC 8.5: Unable to Export the Reports to Excel
- CUIC Import of UCCE Stock Reports Fails with the SELECT Permission Denied on the Object
- CUIC Licensing Type Issue
- CUIC Local NTP Client Syslog Message Troubleshooting
- CUIC Webpage Does Not Load on IE 11 After the Installation of Microsoft KB3161608/KB3161639
- CUIC XMPP Messaging Infrastructure Error in Live Data Reports
- Cisco Live Data deployment for lab environment
- Collecting the Logs for CUIC Performance Issues
- How to Determine Number of Reporting Users Currently Logged-In in CUIC
- Import Reports in Unified IC Reporting Application
- Procedure to Recover CUIC Publisher from a Subscriber node
- Restart CUIC Live Data Services Procedure
- SHA-256 Support for UCCX
- Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6
- Troubleshoot CUIC User Collection Permissions
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- UCCE User Integration Failure in CUIC Server
- Validate CUIC Dashboard Widgets Before an Upgrade
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White Papers
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