Cisco Unified Intelligence Center 10.0(1)
Product Overview
| Series | Cisco Unified Intelligence Center |
|---|---|
| Release Date | 16-OCT-2013 |
| Status | Not Orderable |
|---|---|
| End-of-Sale Date | 30-NOV-2016 Details |
| End-of-Support Date | 30-NOV-2019 Details |
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Top Categories-
Configuration Examples and TechNotes
- Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC)
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Import Reports in Unified IC Reporting Application
- Troubleshoot Cisco Unified Intelligence Center (CUIC) Permalink With Integrated Browser 11 in Cisco Agent Desktop (CAD) 10.0(x)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
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Configuration Guides
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Design Guides
- Cisco Unified Intelligence Center Bill of Materials, Release 8.0(x) (Updated May 2010) (PDF - 133 KB)
- Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Release 8.5(3) (PDF - 1 MB)
- Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Release 8.5(2) (PDF - 1 MB)
- Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Release 8.0(3) (PDF - 2 MB)
- Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 10.0(1)
- Cisco Unified Intelligence Center Solution ReferenceNetwork Design (SRND), Release 8.0(2) (PDF - 2 MB)
- Cisco Unified Intelligence Suite Bill of Materials, Release 7.5(x) (Updated August 2010) (PDF - 278 KB)
- Hardware and System Software Specification (Bill of Materials) Cisco Unified Intelligence Center Release 8.0(3) (PDF - 275 KB)
- Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center Release 8.5(3) (PDF - 253 KB)
- Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 270 KB)
- Hardware and System Software Specification (Bill of Materials), Release 10.0(1)
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Install and Upgrade Guides
- Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)
- Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 2 MB)
- Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.0(3) (PDF - 2 MB)
- Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 8.0(2) (PDF - 2 MB)
- Migration Guide for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 2 MB)
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Maintain and Operate Guides
- Administration Console User Guide for Cisco Unified Intelligence Center Release 8.5(3) (PDF - 4 MB)
- Administration Console User Guide for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 5 MB)
- Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(4) (PDF - 5 MB)
- Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(3) (PDF - 5 MB)
- Administration Console User Guide for Cisco Unified Intelligence Center, Release 10.0(1)
- Cisco Unified Intelligence Center TCP and UDP Port Usage, Release 10.0(1)
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End-User Guides
- Cisco Unified Intelligence Suite Archiver User and Schema Guide, Release 7.5(4) (PDF - 9 MB)
- Cisco Unified Intelligence Center Report Customization Guide, Release 10.0(1)
- Cisco Unified Intelligence Center User Guide, Release 10.0(1)
- Cisco Unified Intelligence Suite Intelligence Center User Guide, Release 7.5(5) (PDF - 12 MB)
- Cisco Unified Intelligence Suite Intelligence Center User Guide, Release 7.5(4) (PDF - 12 MB)
- Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.5(3) (PDF - 8 MB)
- Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.5(2) (PDF - 7 MB)
- Report Template Reference Guide for Cisco Unified Intelligence Suite Intelligence Center Release 8.0(4) (PDF - 7 MB)
- User Guide for the Cisco Unified Intelligence Center Reporting Application Release 8.5(3) (PDF - 5 MB)
- User Guide for the Cisco Unified Intelligence Center Reporting Application Release 8.5(2) (PDF - 5 MB)
- User Guide for the Cisco Unified Intelligence Center Reporting Application Release 8.0(3) (PDF - 5 MB)
- User Guide for the Cisco Unified Intelligence Center Reporting Application, Release 8.0(4) (PDF - 5 MB)
- User Guide for the Cisco Unified Intelligence Center Reporting Application, Release 8.0(2) (PDF - 5 MB)
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Data Sheets
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End-of-Life and End-of-Sale Notices
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Field Notices
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670
- Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
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Q&A
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Technical References
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Licensing Information
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Partner Resources
Software Demonstration Video
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Release Notes
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
- Release Notes for Cisco Unified Intelligence Center Release 8.5(2) (PDF - 369 KB)
- Release Notes for Cisco Unified Intelligence Center, Release 10.0(1)
- Release Notes for Cisco Unified Intelligence Suite, Release 7.5(1) (PDF - 245 KB)
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Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability 06-Feb-2019
- GNU Bash Environment Variable Command Injection Vulnerability 01-Feb-2019
- Multiple Vulnerabilities in ntpd Affecting Cisco Products 01-Feb-2019
- GNU glibc gethostbyname Function Buffer Overflow Vulnerability 27-Jan-2019
- Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability 23-Jan-2019
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 05-Jan-2019
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 05-Jan-2019
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 05-Jan-2019
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 05-Jan-2019
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 05-Jan-2019
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 20-Oct-2018 View older Security Advisories for this product
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Translated End-User Guides
- Aide en ligne de l'application Cisco Unified Intelligence Center (PDF - 3 MB)
- Aide en ligne de l'application Cisco Unified Intelligence Center (PDF - 3 MB)
- Ajuda on-line de aplicativos do Cisco Unified Intelligence Center (PDF - 3 MB)
- Ayuda en línea de la aplicación Cisco Unified Intelligence Center (PDF - 3 MB)
- Cisco Unified Intelligence Center -sovelluksen online-ohje (PDF - 3 MB)
- Cisco Unified Intelligence Center Uygulama Çevrimiçi Yardımı (PDF - 3 MB)
- Cisco Unified Intelligence Center — pomoc online dotycząca aplikacji (PDF - 3 MB)
- Cisco Unified Intelligence Center 应用程序联机帮助 (PDF - 3 MB)
- Cisco Unified Intelligence Center 應用程式線上說明 (PDF - 3 MB)
- Cisco Unified Intelligence Center 애플리케이션 온라인 도움말 (PDF - 3 MB)
- Cisco Unified Intelligence Center-Anwendung - Online-Hilfe (PDF - 3 MB)
- Guida in linea dell'applicazione Cisco Unified Intelligence Center (PDF - 3 MB)
- Nettbasert hjelp for programmet Cisco Unified Intelligence Center (PDF - 3 MB)
- Online Help bij Cisco Unified Intelligence Center (PDF - 3 MB)
- Onlinehjälp med programmet Cisco Unified Intelligence Center (PDF - 3 MB)
- Onlinehjælp til Cisco Unified Intelligence Center (PDF - 3 MB)
- Интерактивная справка по приложению Cisco Unified Intelligence Center (PDF - 3 MB)
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Troubleshooting TechNotes
- CUIC 8.5: Unable to Export the Reports to Excel
- CUIC Import of UCCE Stock Reports Fails with the SELECT Permission Denied on the Object
- CUIC Licensing Type Issue
- CUIC Local NTP Client Syslog Message Troubleshooting
- CUIC Webpage Does Not Load on IE 11 After the Installation of Microsoft KB3161608/KB3161639
- CUIC XMPP Messaging Infrastructure Error in Live Data Reports
- Cisco Live Data deployment for lab environment
- Collecting the Logs for CUIC Performance Issues
- How to Determine Number of Reporting Users Currently Logged-In in CUIC
- Import Reports in Unified IC Reporting Application
- Procedure to Recover CUIC Publisher from a Subscriber node
- Restart CUIC Live Data Services Procedure
- SHA-256 Support for UCCX
- Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6
- Troubleshoot CUIC User Collection Permissions
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- UCCE User Integration Failure in CUIC Server
- Validate CUIC Dashboard Widgets Before an Upgrade
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