Cisco Finesse 9.1(1)
Product Overview
| Series | Cisco Finesse |
|---|---|
| Latest Version | Finesse 11.6(1) |
| Previous Version | Finesse 9.0(1) |
| Status | Not Orderable |
|---|---|
| End-of-Sale Date | 16-OCT-2014 Details |
| End-of-Support Date | 31-OCT-2017 Details |
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Top Categories
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Configuration Examples and TechNotes
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Configure Selective Based Workflow for Incoming Calls on Finesse
- Configure an Auto Answer with Finesse
- Finesse Backup and Upgrade Configuration with SFTP
- Finesse Support for 89xx/99xx Phones and Multi-lines Configuration
- Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio)
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- UCCX Version Release 10.5 Field Communication
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
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Install and Upgrade Guides
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End-User Guides
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Data Sheets
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End-of-Life and End-of-Sale Notices
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Field Notices
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63837 - Compatibility Issue with Cisco E-Mail and Web Interaction Manager Release 9.0(2) Gadget within Finesse Releases 10.0 & 10.5 and CUIC Releases 10.0 & 10.5
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Q&A
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Technical References
Reference Information
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Documentation Roadmaps
Cisco Finesse 10.0(1)
- Cisco Finesse Documentation Guide Release 10.0(1) (PDF - 1 MB)
Cisco Finesse 9.1(1)
- Cisco Finesse Documentation Guide for Release 9.1(1) (PDF - 585 KB)
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Licensing Information
Cisco Finesse 9.1(1)
- Open Source Used in Cisco Finesse Release 9.1(1) (PDF - 1 MB)
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Release Notes
Contact Center Solution Release Notes (for all other releases)
- Release Notes for Cisco Finesse Release 9.1(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
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Security Advisories, Responses and Notices
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Cisco Finesse Desktop and Cisco Unified Contact Center Express Applications XMPP Unauthorized Access Vulnerability
- Cisco Finesse Directory Read Vulnerability
- Cisco Finesse HTTP Request Processing Server-Side Request Forgery Vulnerability
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Server Cross-Site Scripting Vulnerability
- Cisco Finesse User Data in Query Vulnerability
- Cisco Finesse XML Processing Denial of Service Vulnerability
- GNU Bash Environment Variable Command Injection Vulnerability
- GNU glibc gethostbyname Function Buffer Overflow Vulnerability
- Multiple Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in ntpd Affecting Cisco Products
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
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Translated End-User Guides
Français
- Guide d'utilisation du bureau Cisco Finesse pour Unified Contact Center Enterprise version 11.5(1) (PDF - 2 MB)
- Guide d'utilisation du bureau Cisco Finesse pour Unified Contact Center Enterprise version 11.0(1) (PDF - 2 MB)
- Guide d'utilisation du bureau Cisco Finesse pour Unified Contact Center Enterprise version 10.5(1) (PDF - 2 MB)
Français (Canada)
- Guide d'utilisation du bureau Cisco Finesse pour Unified Contact Center Enterprise version 11.6(1) (PDF - 3 MB)
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Troubleshooting TechNotes
- Finesse Admin and Security Password Reset Procedure
- Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives
- Finesse Agent Login Trace with the Use of Logs
- Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem.
- Finesse Commonly Used CLI Commands
- Finesse IPPA "Phone URL Authentication" Error Generated After Call Termination
- Finesse Login Fails with IPv6 Enabled in UCCX Release 10.5 and Later
- Finesse Supervisor Monitor and Barge-In Feature Causes Third-Party Apps to Reload or Go Blank
- Finesse Support for 89xx/99xx Phones and Multi-lines Configuration
- Finesse Version 9.1(1) CLI Commands Fail to Execute and Cause the Server to Hang
- Finesse Version 9.1(1) Openfire Logging
- Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio)
- SANs issue with a Third Party Signed Certificate in Finesse
- Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot Finesse Agent State Change Delayed
- Troubleshoot Finesse Mobile Agent
- Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
- Troubleshoot UCCX Finesse Barge-In Feature Issues
- UCCX Version Release 10.5 Field Communication
- VOS Applications and the June 30th, 2015 Leap Second
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White Papers
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