Reduce customer friction and improve customer satisfaction by identifying queue/line needs instantaneously. Don’t lose customers even during peak hours over long lines, give consumers options based on their persona and needs. Leverage existing WiFi platforms or location services to meet consumer expectations and improve customer service.
Read how transforming the IT architecture drives the necessary customer experience in retail.
Learn how an optimized network provides innovations that help enable your digital store
Manage queue and line traffic by counting individuals in a zone and improve retail associate productivity
Respond to thresholds, like the number of shoppers waiting at the register, to reduce friction for customers and retail associates
Alert retail manager and associates to adjust staffing level and enable customer paging when service is imminent
Evaluate wait times when there is no structured queue or physical line to better plan and improve store operations