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Queue and line management for retail

IT drives frictionless experiences in-store

Reduce customer friction and improve customer satisfaction by identifying queue/line needs instantaneously. Don’t lose customers even during peak hours over long lines, give consumers options based on their persona and needs. Leverage existing WiFi platforms or location services to meet consumer expectations and improve customer service.

Our approach to solving your challenge

Leverage our full-scale partner ecosystem to meet your retail objectives.

Featured Resources

Retail IT and innovation

Read how transforming the IT architecture drives the necessary customer experience in retail.

Building a digital store

Learn how an optimized network provides innovations that help enable your digital store

Thrive in digital retail

Understanding the new mobile and digitally dependent consumer is the first step to thriving in retail

Queue and line management capabilities

Count individuals

Manage queue and line traffic by counting individuals in a zone and improve retail associate productivity

Threshold responses

Respond to thresholds, like the number of shoppers waiting at the register, to reduce friction for customers and retail associates

Alert and paging

Alert retail manager and associates to adjust staffing level and enable customer paging when service is imminent

Evaluation

Evaluate wait times when there is no structured queue or physical line to better plan and improve store operations