NVP DataCom DE

Authorized NVP Resellers for the State

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

ABBREVIATIONS:

Master Agreement: MA
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex

Eligible Users: Within the State, all state agencies, cities, counties, municipalities, special districts or precincts, public educational entities (i.e. K-12 and Higher Ed) or any other political subdivision, including any 501(c) nonprofit agency, are eligible purchasers. Refer to PA, §2.

Scope of Offerings: The full suite of Product and Service offerings available under the MA including: Data Center Application Services, Networking Software, Network Optimization and Acceleration, Optical Networking, Routers, Security, Storage Networking, Switches, Wireless and Unified Communications. Refer to PA, §8.

Shipping and Delivery Information: Shipping terms are FOB Destination, shipping, and handling prepaid by Contractor (Subcontractor). Refer to MA, Att A, §8.4.

Limited Partner Professional Services: Subject to Contractor's approval and Reseller holds the appropriate Cisco certifications, authorized resellers are permitted to perform limited Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, §5.3.1.2.

Leasing: Yes.  Refer to MA §22 and PA §4.

Refurbished Equipment: Yes. Cisco Refresh (formerly CCRE) is authorized. Refer to the website for further details.

Insurance: Refer to PA §3.a. (29 Del. C. §6929).

Product Discount: 35%

Technical/Maintenance Services (Not Under SMARTnet Program) 10%

Training/Learning Credits 0%

Advanced Services (Non-SOW Based) 0%

NOTE: The hourly rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables. For “Partner Services”, please contact the authorized resellers directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement AR-233 (14-19).

NOTE: Limited Partner Services for Basic Install and Config include the following: Certified and Technical Project Management, Staging & Implementation Engineering, Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge Transfer, Acceptance Testing

*Onsite NTE Amount/Hour: Customer Premise Labor Rates Not To Exceed Hourly

*Remote NTE Amount/Hour: Vendor Premise Labor Rates Not To Exceed Hourly

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement AR-233 (14 19) and each State's NVP Participating Addendum to be processed through our Authorized Resellers.

Customers (Authorized Purchasers) may select any of the Authorized Resellers listed for your State.

Purchase Order Instructions

1. Select one of the Authorized Resellers for this contract.
2. Issue the Purchase Order directly to the selected Authorized Reseller.
3. Reference the NVP Cisco Master Agreement AR-233 (14 19) and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement AR-233 (14 19) and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement AR-233 (14 19) for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement AR-233 (14 19), the Authorized Reseller will work with you and Cisco on the matter.

• NASPO ValuePoint Data Communications Master Agreement Documents
• Participating Addendum for Delaware   (PDF - 1.16 MB)
• Amendment 1 to Participating Addendum for Delaware   (PDF - 156 KB)
• Amendment 2 to Participating Addendum for Delaware   (PDF - 385 KB)
• Amendment 3 to Participating Addendum for Delaware   (PDF - 1.3 MB)

For any questions or inquiries regarding the NVP #AR233 (14-19) contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco DE Sales Contact:

• Steve Bradley 

Cisco DE Channels Contact:

• Bill Volovnik 

State of DE Contact:

• Kimberly Jones 

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447