NVP DataCom AR

Authorized NVP Resellers for the State

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

ABBREVIATIONS:

Master Agreement: MA
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex

Eligible Users: All eligible purchasers within the State are authorized. State agencies are defined by Ark. Code Ann. § 19-11-203(30)(A). Political subdivisions are defined by Ark. Code Ann. § 19-11-203(19). Refer to PA §§1 & 2.

Scope of Offerings: The full suite of Product and Service offerings available under the MA including: Data Center Application Services, Networking Software, Network Optimization and Acceleration, Optical Networking, Routers, Security, Storage Networking, Switches, Wireless and Unified Communications. Refer to PA §§1, 6 & 10.

Payment: Terms are NET thirty (30) days following the date of invoice. Overdue account charges up to a maximum rate of one half (1/2) of one (1) percent per month on the outstanding balance may be assessed.  Payment via purchasing card will not be processed until after shipment. Refer to PA § 3.A

Records Retention: Records relevant to transactions shall be subject to examination by appropriate government authorities for 5 years from the invoice date.  Refer to PA § 3.B

Reimbursement for Travel: Expenses for travel shall not be reimbursed unless specifically permitted under the duties.  All travel must be approved in advance by the State.  Approved expenditures will be reimbursed at the current rate paid by the State in accordance with the State’s written travel procedures and guidelines: http://www.dfa.arkansas.gov/travel/Pages/policy.aspx. Refer to PA § 3.F.

Confidential Information: shall only be considered confidential by Arkansas State law (Arkansas Freedom of Information Act, Ark Code Ann.  § 25-19-105). Refer to PA § 3.G.

Shipping and Delivery Information: Shipping terms are FOB Destination, shipping, and handling prepaid by Contractor (Subcontractor). Refer to MA, Att A, §8.4.

Limited Partner Professional Services: Subject to Contractor's approval and Reseller holds the appropriate Cisco certifications, authorized resellers are permitted to perform limited Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, § 5.3.1.3.

Services: Reseller shall not provide value-added services unless it meets the following criteria: The value-added service is of no cost to the purchasing entity; or the value-added service is linked to items the entity has purchased through a current or past transaction, such as maintenance services related to Cisco Products provided, partner services for the installation and configuration of Cisco Products purchased. Refer to PA § 4.

Purchase Orders: The MA number #AR233 (14-19) and the State Contract Number #4600036986 must appear on every PO placed under the PA. Refer to PA § 7.

Leasing: No. Refer to PA § 5.

Refurbished Equipment: Yes. Cisco Refresh (formerly CCRE) is authorized per § 6.4.1.1 of the BID Solicitation #JP14001. Refer to the website for further details.

Discounts: Please refer to Exhibit 1 to Attachment C - Cost Schedule  for further details

Product Discount: 35%

Technical/Maintenance Services (Not Under SMARTnet Program) 10%

Training/Learning Credits 0%

Advanced Services (Non-SOW Based) 0%

NOTE: The hourly rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables. For “Partner Services”, please contact the authorized resellers directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement AR-233 (14-19).

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement AR-233 (14 19) and each State's NVP Participating Addendum to be processed through our Authorized Resellers.

Customers (Authorized Purchasers) may select any of the Authorized Resellers listed for your State.

Purchase Order Instructions

1. Select one of the Authorized Resellers for this contract.
2. Issue the Purchase Order directly to the selected Authorized Reseller.
3. Reference the NVP Cisco Master Agreement AR-233 (14 19) and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement AR-233 (14 19) and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement AR-233 (14 19) for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement AR-233 (14 19), the Authorized Reseller will work with you and Cisco on the matter.

• NASPO ValuePoint Data Communications Master Agreement Documents
• Participating Addendum for Arkansas  (PDF - 1.59 MB)
• Amendment 1 to Participating Addendum Arkansas  (PDF - 324 KB)
• Amendment 2 to Participating Addendum Arkansas  (PDF - 169 KB)
• Amendment 3 to Participating Addendum Arkansas  (PDF - 168.9 KB)
• Amendment 4 to Participating Addendum Arkansas  (PDF - 175 KB)

For any questions or inquiries regarding the NVP #AR233 (14-19) contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco AR Sales Contact:

• Staci Frazior 

Cisco AR Channels Contact:

• Nicole Bonifas 

State of AR Contact:

• Shane Phillips 

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447