Call center software from Cisco offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Cisco Unified Intelligent Contact Management Enterprise, you'll have a scalable solution that enables dynamic customer interactions.
Call center software from Cisco enables you to integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.
Call center software from Cisco provides solutions that help manage customer interactions and route them based on almost any contact attribute. Here are just a few of the powerful capabilities offered by Cisco Unified Intelligent Contact Management Enterprise:
Other features of Cisco call center software include:
Call center software from Cisco can bridge the gap between traditional ACDs and IP infrastructures, integrating voice, chat, e-mail, and Web collaboration applications. This allows your organization to maintain current investments in call center products such as ACDs, IVRs, and PBXs while taking advantage of the wide range of Cisco solutions.
Learn more about Cisco Unified Contact Center Enterprise