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Veracity Networks

Anticipating the needs in an evolving market

Veracity Networks is a telecommunications provider servicing commercial and residential customers on their next-generation communications network. Learn how the Cisco Webex Contact Center enabled Veracity to scale, transform, and grow its business by providing customers with reliable, cost-effective contact center services directly from the company's cloud.

Technology Goals

  • Move telecommunications services to the cloud.
  • Implement a technology platform that scales with growth.
  • Expand portfolio offers with contact center as a service.

Impressive Outcomes

  • Transformed the business model from on-premise to cloud-based services.
  • Enabled contact center as a service (CCaaS) offering with full omnichannel capabilities.
  • Increased competitive advantage, winning new customers and breaking revenue records.

What they’re saying

With the Cisco Webex Contact Center offering, it's a shot across the bow to all other cloud contact center offerings out there. Cisco is in the game, and they're taking it very seriously. We feel like they are giving us the support that we need to be successful.

Kip Carman, Director of Sales Engineering, Veracity Networks

Who is Veracity Networks?

Industry: Telecommunications
Location: Provo, Utah
Size: 200+
Website: https://www.veracitynetworks.com/