Collaboration Case Study: Universal Motors Agencies

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Retailer Reduces IT Costs, Improves Productivity, Connects with Customers

Universal Motors Agencies - IT delivers rich rewards business-wide with Cisco networking and collaboration.


  • Improve responsiveness to customers with cohesive customer information access
  • Enhance employee collaboration across multiple locations and multiple devices
  • Reduce IT costs and support business growth with proactive network performance visibility



  • Productivity is up 10 percent; employee satisfaction is 20 percent higher
  • Travel expenses have dropped 40 percent; IT costs are down 30 percent
  • Customer contacts are handled faster and more efficiently
Boosting our responsiveness and the customer experience is bringing us closer to our customer-for-life vision.
- Sherif Wahba
IT Director, Universal Motors Agencies