Collaboration User Persona: Information Worker

Empower Information Workers to Be More Effective

Empower Information Workers to Be More Effective

People don't want to have to think about "How do I?" Their priority is "What do I want to get done?" The key is intuitive technologies that let people shift focus from individual applications to the actual end result of the tasks.

Implementing collaboration solutions allows you to flatten communication hierarchies to save time, simplify workflows, and increase interaction and productivity.

Information workers:

  • Spend most work time in a primary office location working on a laptop or desktop
  • Spend part of the day in scheduled or spontaneous meetings in person or through web conferencing
  • Communicate 1:1 with others, primarily through instant messaging, email, and phone
  • Use a smartphone to check email and to be accessible outside of normal work hours
  • May telecommute once a week and travel quarterly

Information workers need to:

  • Collaborate with people locally as well as in other companies, locations, and countries
  • Share and comment with peers on team and cross-functional projects
  • Participate in or lead team meetings with local and remote co-workers using screen sharing and video
  • Have easy access to training and development opportunities to maintain engagement

Collaboration Use Cases

Explore how collaboration implementations can help information workers.

Primary Use Cases

Secondary Use Cases

Promote Effective Work Processes

Expedite workflows by inserting collaboration services into business activities.

Case Studies