Collaboration User Personas : Deskless Worker

Extend Flexible Collaboration to Deskless Workers

Extend Flexible Collaboration to Deskless Workers

Most business applications are designed for desktop devices. But what about roles where people don't spend their workday tethered to a mouse and keyboard, such as healthcare, manufacturing, retail, hospitality, security, facilities, and service professions?

Virtual desktop functionality gives employees access to their own information and applications on multiple devices, while keeping it within the company's secure systems. Tablets in particular, provide opportunities to improve productivity with web-based interfaces, applications, video, and voice functionality in a single device.

Deskless workers:

  • Often work different shifts compared to a standard 5-day, daytime work week
  • Spend most of the day on the move within the facility
  • Use shared desktop workstations to review schedules, access information, or handle email
  • Attend meetings and trainings in person with peers
  • Receive emergency communications over personal phones after hours

Deskless workers need to:

  • Communicate in real time throughout the day
  • Easily access experts and tools that allow interactive collaboration
  • Access inventory information, company directories, and more
  • Enter data into forms and participate in workflows
  • Access email, calendaring, and personnel functions around benefits, policy, and procedures
  • Access training information

Collaboration Use Cases

Explore how collaboration implementations can improve productivity for deskless workers.

Primary Use Cases

Secondary Use Cases