Case Study: AIG and Cable & Wireless Panama
The Government Innovation Authority (AIG) engaged the service provider Cable & Wireless Panama and Cisco BroadWorks UCaaS to solve rising voice communications challenges across multiple agencies. Read how this partnership has enabled higher levels of service for AIG's employees and citizens.
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Summary
Challenges
- Decentralized voice communication systems across multiple agencies.
- Escalating operations and management costs.
- Shortage of collaboration capabilities and tools.
- Lack of mobility for employees.
- Scarcity of interactions that satisfy citizens.
Solutions
Results
- Produced greater productivity and services outcomes.
- Delivered seamless UCaaS and collaboration.
- Simplified communications with centralized operations and reduced costs.
- Provided secure mobility for all employees using any device.
- Improved citizen services with high-quality interactions and faster response times.
Cisco BroadWorks just makes sense
“We found that it's not only the platform, but it's also how a partner understands our strategy and works hand in hand with us to make sure we don't have to replicate the best practices that they already know about. That's where [Cisco] BroadSoft made all the sense in the world.”
Julio Spiegel, CEO, Cable & Wireless Panama
Who is AIG?
Industry: Government
Location: Panama City, Panama
Size: Enterprise
Website: https://www.presidencia.gob.pa/