Collaboration Case Study: Biesse America

Real-time Collaboration Across Borders

Collaboration Case Study: Biesse America

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Manufacturer Moves Ideas Instead of People


Simplify employee communications in three countries while reducing costs and improving customer service.


Deployed presence, contact center, and WebEx to facilitate faster call resolution, reduce travel, and extend communications for mobile workers.


  • Simplified conferencing and collaboration
  • Saved US$5000 daily by reducing repair visits to customer sites
  • Shortened time for customers to get answers

In the new economy, waste is unacceptable. We regard Cisco Unified Communications as a strategic tool for becoming more efficient...
- Federico Broccoli,
President and CEO,
Biesse America