Customer Collaboration

Exceed Customer Expectations

Cisco Customer Care solutions empower businesses to deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels.

Highlights of this connected digital experience include:

  • Omnichannel intelligent routing for all media: voice, video, email, and web chat
  • Universal queuing of all media, including back office task routing
  • Out-of-the-box, omnichannel reporting across all media
  • Industry-leading context service to help you apply customer insights to contact routing decisions and agent desktops
  • Single sign-on for all applications

Escape from the largely reactive mode of traditional call centers and engage more proactively with your customers.

Increase Customer Loyalty

Learn how Cisco Customer Collaboration solutions can improve your customer service. (PDF - 125 KB)

Learn More

Get Customers to the Right Agents

Discover the advantages of Precision Routing. (7:52 min)

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