Companies are facing a great deal of challenges in providing better customer and employee experiences. See how incorporating artificial intelligence capabilities into your contact center can help.
53% of companies had measurable results from implementing AI to improve customer experience.
96% of companies will have their agents handle only complex/highly specialized interactions by 2025.
76% of contact center leaders agree that agents working through technology or process issues is their greatest challenge.
Cisco's Contact Center AI solutions give agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.
Give customers 24/7 access to your business with intuitive self-service that understands what they are asking for.
Offer intuitive chatbot assistance with seamless transfer to a human agent when it is needed.
Support agents with AI-powered content and assistance in real time so they can give timely, accurate responses to customers.
Empower your agents with speech-to-text transcripts for more accurate notes and faster wrap-up.
Give your agents full visibility of customer feedback, metrics, and previous customer experiences.
Leverage our open APIs to create competitive differentiation with unique AI-powered solutions to meet your business needs.
Cisco takes a best-of-breed approach to artificial intelligence, using our own AI and Google Cloud Contact Center AI. This helps us to deliver innovation quicker to our customers.