End-of-Sale and End-of-Life Announcement for the Cisco PowerVu Model D9828 Multiple Decryption Receiver

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Updated:May 17, 2012

Document ID:1518372512093946

EOL8290

Cisco announces the end-of-sale and end-of-life dates for the Cisco PowerVu Model D9828 Multiple Decryption Receiver. The last day to order the affected product(s) is November 13, 2012. Customers with active service contracts or active warranties will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active service contracts or active product warranties, support will be available for the shown dates as stated in the applicable service contracts or product warranty terms and conditions, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco PowerVu Model D9828 Multiple Decryption Receiver


Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.	May 15, 2012
End-of-Sale Date	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	November 13, 2012
Last Ship Date: HW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	February 11, 2013
End of SW Maintenance Releases Date: HW	The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.	November 13, 2013
End of Routine Failure Analysis Date: HW	The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.	November 13, 2013
End of New Service Attachment Date: HW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	November 13, 2013
End of Service Contract Renewal Date: HW	The last date to extend or renew a service contract for the product.	February 8, 2017
Last Date of Support: HW	The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete**. Warranty duration is based on product ship dates; refer to warranty terms and conditions for details.	November 30, 2017

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement


End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description	Additional Information
4008129	D9828 MDR, 4 RF, ASI/DHEI Out, ASI In, NA, TBS	See the Product Migration Options section below for detailed information on replacing this product.
4008747	D9828 Multi Decryption Rx, 4 RF, DHEI, MDR ISE, NA	See the Product Migration Options section below for detailed information on replacing this product.
4009434	D9828 DHEI Cbl, Simplex, 2m,15-pin to 15-pin	See the Product Migration Options section below for detailed information on replacing this product.
4010231	D9828 Multi Decryption Rx, 4 RF, DHEI, NA	See the Product Migration Options section below for detailed information on replacing this product.
4010231.000.002.AA	D9828 MDR 4RF DHEI VERIZON	See the Product Migration Options section below for detailed information on replacing this product.
4010231.000.002.AB	D9828 Multi Decryption Rx, 4 RF, DHEI, Verizon	See the Product Migration Options section below for detailed information on replacing this product.
4010232	D9828 Multi Decryption Receiver, FOX	See the Product Migration Options section below for detailed information on replacing this product.
4010233	D9828 Multi Decryption Rx, ASI In, ASI/DHEI Out, No P/C	See the Product Migration Options section below for detailed information on replacing this product.
4010239	D9828 DHEI Cbl, Simplex, 2m,15-Pin to 26-Pin	See the Product Migration Options section below for detailed information on replacing this product.
4016021	D9828 Multi Decryption Rx, 4 RF, DHEI, I-JP, JPN	See the Product Migration Options section below for detailed information on replacing this product.

Product Migration Options

Customers are encouraged to migrate to the Cisco D9824 Advanced Multi Decryption Receiver. Information about this product can be found at: http://www.cisco.com/en/US/products/ps9185/index.html.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase the Cisco PowerVu Model D9828 Multiple Decryption Receiver through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco D9824 Advanced Multi Decryption Receiver, visit http://www.cisco.com/en/US/products/ps9185/prod_release_notes_list.html, or contact your local account representative.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

** For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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