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Updated:March 15, 2007
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco Systems® announces the end-of-sale and end-of life dates for the Cisco Unified IP IVR. The last day to order the Cisco Unified IP IVR is September 14, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco Unified IP IVR. Table 2 lists the product part numbers affected by this announcement.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified IP IVR
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
March 16, 2007
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
September 14, 2007
Last Ship Date: App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
December 13, 2007
End of SW Maintenance Releases Date: App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
September 13, 2008
End of New Service Attachment Date: App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
September 13, 2008
End of Service Contract Renewal Date: App. SW
The last date to extend or renew a service contract for the product.
December 10, 2009
Last Date of Support: App. SW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
September 13, 2010
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
IVR 3.0 SW and 5 IVR Ports for Cisco Approved Platfoms
IVR 3.1 Software and 5 IVR Ports
QM 3.0 SW and 12 QM Ports for Cisco approved platforms
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to:
http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
For more information about the Cisco IP IVR 4.1 for Cisco IP IVR and Cisco IP QM 3.5 for Queue Manager, visit, contact your local account representative, or send an e-mail to