EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications
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END-OF-LIFE NOTICE, NO. 2453
Cisco Systems
® announces the End-of-Life of Cisco
® Customer Response Applications (CRA) 2.2(X)-based applications, including Cisco Integrated Contact Distribution (ICD) 2.2(X), Cisco IP Interactive Voice Response (IVR) 2.2(X), and Cisco IP Queue Manager 2.2(X). The last day to order Cisco CRA 2.2(X)-based applications including Cisco ICD 2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X) is June 15, 2004. Customers will continue to receive support from the Cisco Technical Assistance Center (TAC) until June 15, 2005. Table 1 describes the End-of-Life milestones, definitions, and dates for Cisco CRA 2.2(X)-based applications. Table 2 provides a listing of affected product part numbers.
Customers are encouraged to migrate to the Cisco Customer Response Solutions 3.x (or later)-based applications including Cisco IP Contact Center (IPCC) Express 3.x, Cisco IP IVR 3.x, and Cisco IP Queue Manager 3.x, which significantly enhanced the features and scalability of the respective solutions.
Information about these products can be found at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html. Table 3 provides relevant information for migrating from the Cisco CRA 2.2(X)-based applications, including Cisco ICD 2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X), to the Cisco Customer Response Solutions 3.x (or later)-based applications including Cisco IPCC Express 3.x, Cisco IP IVR 3.x, and Cisco IP Queue Manager 3.x.
Table 1. End-of-Life Milestones and Dates for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications Including Cisco ICD 2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X)
Table 2. Product Part Numbers Affected by this Announcement
PRODUCT MIGRATION OPTIONS
The recommended replacement for the Cisco CRA 2.2(X) is the Cisco Customer Response Solutions 3.x (or later)-based applications including Cisco IPCC Express 3.x, Cisco IP IVR 3.x, and Cisco IP Queue Manager 3.x (Table 3).
Table 3. Product Comparisons
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ADDITIONAL INFORMATION
For more information about Cisco products, please contact your Cisco Account Manager or Cisco Channel Partner. For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/prod_end_of_life.html.
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