Removal of Social Monitoring Starting with Cisco SocialMiner 11.6(2) Product Bulletin
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Updated:July 28, 2018
In light of recent privacy issues, Facebook and Twitter have introduced new requirements for business applications that interface with these platforms. These new requirements affect the social monitoring capabilities of Cisco SocialMiner®. In addition, there is a shift in customer care trends from social monitoring to social media messaging. Consequently, Cisco will be removing support for monitoring of Facebook fan pages, Twitter posts, and RSS feeds from Cisco SocialMiner for all Customer Journey Solutions starting with Cisco SocialMiner version 11.6(2).
This announcement has no impact on Cisco SocialMiner’s continued support for email and chat functionality on Cisco® Unified Contact Center Express (CCX) and Task Routing functionality on Cisco Unified Contact Center Enterprise (CCE).