Software maintenance support for versions 10.3(1.9), 10.4(1) and 10.4(1)SR2 of the Cisco Multiplatform Phone firmware ends on September 30, 2017.
No patches or maintenance releases will be provided for these releases after that date.
This firmware runs on these phone models:
● Cisco IP Phone 7800 series: 7811, 7821, 7841, 7861
● Cisco IP Phone 8800 series: 8811, 8841, 8851, 8861
For any defects, the customer or partner will be asked to upgrade their multiplatform phones to the latest firmware version available on Cisco.com. The latest version is 11.0(07). Effective October 1, 2017, the SBSC will stop taking support calls about firmware version 10.
Software maintenance requires an active service contract or warranty.
This is not an End of Life announcement for the MPP phones: it is only for the older firmware. The firmware, 11.0(0.7) is available on Cisco.com and new versions of firmware will continue to be developed for the MPP phones.
Exception: The multiplatform firmware for the Cisco 8831 IP Conference Phone, version 9.3(4)SR2, will be supported until the End of Life of the hardware, which has not been announced at this time. There will not be a new firmware version offered for the Cisco 8831 IP Conference Phone except under extraordinary circumstances.
Product Migration Options
Install and upgrade guides can be found here:
For More Information
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
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Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.