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Cisco Headset 500 Series Data Sheet

Data Sheet

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Updated:February 14, 2020

Available Languages

Download Options

  • PDF
    (881.2 KB)
    View with Adobe Reader on a variety of devices
Updated:February 14, 2020
 

 

Cisco Headset 500 Series

The Cisco Headset 500 Series is a professional range of wired and wireless headsets optimized for Cisco IP phones, soft clients, and desktop video devices.

The 500 Series are headsets designed for workers in open work spaces to stay connected and productive in any environment. They feature vibrant audio, powerful noise isolation, exceptional comfort, and easy administration.

Product overview

The Cisco® Headset 500 Series delivers surprisingly vibrant sound for open workspaces. Users can stay focused in noisy environments with rich sound, exceptional comfort, and proven reliability. The 500 Series offers a lightweight form factor that is comfortable to wear, even for an entire workday. It’s designed for workers who spend a lot of time wearing headsets for voice communications and listening to music.

The Headset 500 Series offers:

     Lightweight comfort that is ideal for extended wear

     Premium sound in a sleek form factor – great for music and voice communications

     Powerful noise isolation with unidirectional microphones that are designed to hone in on the user’s voice and simultaneously minimize background noise

     Easy, intuitive user configuration experience when used with Cisco IP phones* and Cisco Jabber**

     Extended Digital Enhanced Cordless Telecommunications (DECT) range (300+ feet) with wireless models

     Flexible options for connecting to devices: various models support USB, RJ, 3.5 mm, DECT, and Bluetooth connections

     Proven reliability and integrations for Cisco IP phones, Cisco DX Series endpoints, and Cisco soft clients

     Easy device management including remote firmware upgrade, inventory management, diagnostics, and metrics when used with compatible Cisco Unified Communications Manager* and Webex Control Hub

* When using a compatible Cisco IP phone or Cisco Jabber version

Use the Cisco Headset 500 Series with the optional USB headset adapter for enhanced experiences, including with automatic software upgrades, in-call presence indicator, and audio customizations which allow you to adjust how you hear others and how they hear you.

Features and benefits

Table 1.           Features and benefits for Cisco Headset 500 Series

Feature

Description

Integrated serviceability

Headsets are easier to deploy, manage, and service with Cisco collaboration plus headsets. Centrally manage policy, defaults, and much more when using Cisco Headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and devices.

Premium audio and noise isolation

The microphone is exceptional at capturing wide bandwidth sound, with little signal noise and low distortion. It is composed of a high-quality electret capsule and unique housing design. The capsule’s orientation in the microphone housing creates a short acoustic path, which provides maximum acoustic sensitivity (best voice reception) and balanced noise reduction. The optimized microphone capsule and housing create a clean and natural sound with reduced background noise so the user’s voice can be clearly heard.

Lightweight and ergonomic design

Built with comfort in mind, these headsets are designed to be delightful to wear for extended periods of time and to reduce head fatigue. They feature quality materials, including multiaxial ear cups.

Advanced ear cup design

Our design creates a full and rich sound that makes collaboration easier and music more enjoyable. The ear cups feature efficient acoustic transducers and integrations.

Enhanced capabilities enabled by the USB headset adapter

Use this optional accessory to connect the headset to Cisco IP phones, Cisco DX endpoints, Cisco Jabber®, Cisco Webex Teams and Cisco UC-One. It offers a more enhanced experience with:

  In-call indicators: LED(s) on the ear plate
  Simplified call controls
  Customized audio

Test and adjust microphone (record, playback, gain)**

The microphone test removes the guesswork associated with tuning microphone gain levels by enabling users to record themselves speaking in their work environment and then playing the recordings back.

Audio shaping**

This feature enables users to get the best phonic experience by shaping the inbound audio.

** Feature requires a USB interface for headsets and a compatible Cisco IP phone and firmware, or a compatible Jabber version.

Cisco Headset 521 and 522 and in-line USB adapter

Figure 1.               

Cisco Headset 521 and 522 and in-line USB adapter

Table 2.           Features and benefits of Cisco Headset 521 and 522

Feature

Description

Power 3.5-mm connector

Enables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobile phones and connects headset LEDs to power when using an in-line USB headset adapter.

In-line USB adapter

The hand-held controller connects 3.5-mm headset to USB and provides easy access to key call control capabilities, including answer call, end call, reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volume down.

Note:      The Cisco Headset 521 and 522 terminate with a power 3.5-mm connector and include an in-line USB adapter.

Cisco Headset 531, 532, and desktop USB headset adapter

Figure 2.               

Cisco Headset 531, 532, and desktop USB headset adapter

Table 3.           Features and benefits for Cisco Headset 531 and 532

Feature

Description

Quick disconnect cabling options

Easily plug and unplug the headset as needed during shift changes or breaks with high-cycle quick disconnect.

Desktop USB adapter option

Connects quick disconnect to USB and provides easy access to key call control capabilities, including answer call, end call, reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volume down.

Quick disconnect RJ9 option

Provides the broadest range of Cisco IP phone connectivity.

Note:      The Cisco Headset 531 and 532 terminate with quick disconnect and are bundled with either a desktop USB adapter or RJ9 cabling option.

Cisco Headset 561 and 562 with Standard Base Station

Figure 3.               

Cisco Headset 561 and 562 with Standard Base Station

Table 4.           Features and benefits for Cisco Headset 561 and 562 with Standard Base Station

Feature

Description

Enhanced mobility wireless

The newest in DECT technology provides freedom to roam up to 300+ feet from the base with crystal clear audio.

On-ear controls

Enjoy easy access to key call control capabilities, including answer call, end call, reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volume down.

Full security

AES-128 encryption ensures secured communication.

Music mode

Full-band audio provides premium, 48-kHz audio experience.

Conference/Training Mode

Pair up to three additional headsets to the same base station for easy, comfortable training. Each headset will retain its own settings and will automatically be on mute when added.

Multi-mode audio

Automatically provides the best available audio experience in call mode (narrowband or wideband) and (wideband or full band) in music mode.

Auto-answer

The headset automatically answers calls when undocked. The headset will automatically end calls when docked.

All cables included

The Standard base comes with a USB-A cable for USB connectivity and an RJ9/11 Y cable for Cisco IP phone connectivity, making it easier and less expensive to order Cisco headsets for use with Cisco devices.

USB-C cables can be purchased separately for using the headset with USB-C compatible devices.

Cisco Headset 561 and 562 with Multibase Station

Figure 4.               

Cisco Headset 561 and 562 with Multibase Station

Table 5.           Features and benefits for Cisco Headset 561 and 562 with Multibase Station

Feature

Description

Standard features

All features listed in the Standard base station.

Multiple sources

Simultaneously connect to multiple physical and Bluetooth sources. Select a connection with the source selector buttons on the base station.

Auto-source selection

The headset can answer calls from any source with a single press of a button. The Multibase station will automatically select the source with the incoming call.

Bluetooth connectivity

Pair Bluetooth devices to the base for convenient connectivity to mobile devices and phones. The Multibase station supports four paired devices and one active Bluetooth connection.

All cables included

The Multibase station comes with two USB-A cables for USB connectivity and an RJ9/11 Y cable for Cisco IP phone connectivity, making it easier and less expensive to order Cisco headsets for use with Cisco devices.

USB-C cables can be purchased separately for using the headset with USB-C compatible devices.

Platform support

Note:      Table 6-7 lists support for basic call control and serviceability functionalities. Advanced call control support may be available only in the latest version of software. Legacy Cisco phones, third-party apps, and third-party devices may work with the Cisco Headset 500 Series, but they have limited or no testing coverage and are not officially supported by Cisco.

Basic call control support: Mute/Unmute/Volume+/Volume-/Answer Call/End Call.

Advanced call control support: Reject call/Hold call/Resume call/Mulitiple call handling.

Table 6.           Call control support

Model

Headset 521 / 522

Headset 531 / 532

Headset 561 / 562

3.5 mm (Audio Only)

USB

RJ9 (Audio Only)

USB

RJ9/RJ11 (Y)

USB

BT

Cisco IP Phone 6821 MPP

N/A

N/A

Yes

N/A

N/A

N/A

N/A

Cisco IP DECT Phone 6825 MPP

Yes

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 6841 MPP

N/A

N/A

Yes

N/A

N/A

N/A

N/A

Cisco IP Phone 6851 MPP

N/A

N/A

Yes

N/A

No

N/A

N/A

Cisco IP Phone 6861 MPP

N/A

N/A

Yes

N/A

No

N/A

N/A

Cisco IP Phone 6871 MPP

N/A

Yes:

Phone load 11.3(1) or later

Headset load 1.5(1) or later

Yes

Yes:

Phone load 11.3(1) or later

Headset load 1.5(1) or later

Yes:

Phone load 11.3(1) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.3(1) or later

Headset load 1.0(2) or later

N/A

Cisco IP Phone 7811

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 7861

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 7811 MPP

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 7821 MPP

N/A

N/A

Yes

N/A

No

N/A

N/A

Cisco IP Phone 7841 MPP

N/A

N/A

Yes

N/A

No

N/A

N/A

Cisco IP Phone 7861 MPP

N/A

N/A

Yes

N/A

No

N/A

N/A

Cisco IP Conference Phone 7832

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Conference Phone 7832 MPP

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 8811

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco Wireless IP Phone 8821

Yes

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 8845

N/A

N/A

Yes

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Cisco IP Phone 8851

N/A

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Cisco IP Phone 8861

N/A

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes;

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Cisco IP Phone 8865

N/A

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Cisco IP Phone 8865NR

N/A

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 12.1(1) or later

Headset Load 1.5(1) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

Yes:

Phone load 12.5(1)SR2 or later

Headset Load 1.0(2) or later

N/A

Cisco IP Phone 8811 MPP

N/A

N/A

Yes

N/A

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 8841 MPP

N/A

N/A

Yes

N/A

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

N/A

N/A

Cisco IP Phone 8845 MPP

N/A

N/A

Yes

N/A

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

N/A

No

Cisco IP Phone 8851 MPP

N/A

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

No

Cisco IP Phone 8861 MPP

N/A

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

No

Cisco IP Phone 8865 MPP

N/A

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes

Yes:

Phone load 11.1(2) or later

Headset Load 1.5(1) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset Load 1.0(2) or later

No

Cisco IP Conference Phone 8832/8832NR

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Conference Phone 8832 MPP

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 6900/79x2/79x5/8900/9900 Series

N/A

No

Interoperability verified with those models with RJ9 headset port, but not officially supported by Cisco

No

Interoperability verified with those models with RJ9 headset port and RJ11 auxiliary port for basic call control, but not officially supported by Cisco (Please set sidetone to “off” to avoid echo.)

No

No

Cisco SPA Series IP Phone

No

No

No

No

No

No

No

Cisco Jabber Client - Desktop

Yes

Yes:

Jabber load 12.0 or later

Headset load 1.5(1) or later

N/A

Yes:

Jabber load 12.0 or later

Headset load 1.5(1) or later

N/A

Yes:

Jabber load 12.5 or later

Headset load 1.0(2) or later

No

Cisco Jabber Client - Mobile

Yes

N/A

N/A

N/A

N/A

N/A

Audio Only

Cisco Jabber Client - VDI

Yes

Yes:

Jabber load 12.0 or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

N/A

Yes:

Jabber load 12.0 or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

N/A

Yes:

Jabber load 12.5 or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

No

Cisco Webex Teams - Desktop

Yes

Yes:

Headset load 2.0(1) or later

N/A

Yes:

Headset load 2.0(1) or later

N/A

Yes:

Headset load 2.0(1) or later

No

Cisco Webex Desktop Series

N/A

Yes:

Webex Desktop load 9.8 or later

Headset load 1.5(1) or later

N/A

Yes:

Webex Desktop load 9.8 or later

Headset load 1.5(1) or later

N/A

Yes:

Webex Desktop load 9.8 or later

Headset load 1.5(1) or later

No

Cisco Webex Meetings

Yes

Mute/
Unmute Only

N/A

Mute/
Unmute Only

N/A

Mute/
Unmute Only

No

Cisco UC-One

Yes

Yes:

UC-One load 22.9 or later

Headset load 1.5(1) or later

N/A

Yes:

UC-One load 22.9 or later

Headset load 1.5(1) or later

N/A

Yes:

UC-One load 22.9 or later

Headset load 1.5(1) or later

No

Microsoft Skype for Business

Yes

Interoperability verified, but not officially supported by Cisco

Headset load 2.0 (1) or later

N/A

Interoperability verified, but not officially supported by Cisco

Headset load 2.0 (1) or later

N/A

Known to work, but not officially supported by Cisco

Headset load 2.0 (1) or later

No

Table 7.           Serviceability support

Model

Local Config

Remote Firmware Upgrade / Management

Inventory Management

Diagnostics

Remote Config

Cisco IP Phone 6821 MPP

No

No

No

No

No

Cisco IP DECT Phone 6825 MPP

No

No

No

No

No

Cisco IP Phone 6841 MPP

No

No

No

No

No

Cisco IP Phone 6851 MPP

No

No

No

No

No

Cisco IP Phone 6861 MPP

No

No

No

No

No

Cisco IP Phone 6871 MPP

Yes:

Phone load 11.3(1) or later

Headset load 1.5(1) or later

Yes:

Phone load 11.3(1) or later

Headset load 1.5(1) or later

No

Yes:

Phone load 11.3(1) or later

Headset load 1.5(1) or later

No

Cisco IP Phone 7811

N/A

N/A

N/A

N/A

N/A

Cisco IP Phone 7821

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 7841

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Cisco IP Phone 7861

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/11.5
(1)SU7 or later

Cisco IP Phone 7811 MPP

No

No

No

No

No

Cisco IP Phone 7821 MPP

No

No

No

No

No

Cisco IP Phone 7841 MPP

No

No

No

No

No

Cisco IP Phone 7861 MPP

No

No

No

No

No

Cisco IP Conference Phone 7832

No

No

No

No

No

Cisco IP Conference Phone 7832 MPP

No

No

No

No

No

Cisco IP Phone 8811

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco Wireless IP Phone 8821

No

No

No

No

No

Cisco IP Phone 8841

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8845

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8851

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8861

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8865

Yes

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8865NR

Yes:

Phone load 12.5(1)SR2 or later

Headset load 1.0(2) or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Phone load 12.5(1)SR3 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco IP Phone 8811 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Phone 8841 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Phone 8845 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Phone 8851 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Phone 8861 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Phone 8865 MPP

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Yes:

Phone load 11.2(3) or later

Headset load 1.0(2) or later

No

Cisco IP Conference Phone 8832/8832NR

No

No

No

No

No

Cisco IP Conference Phone 8832 MPP

No

No

No

No

No

Cisco IP Phone 6900/79x2/79x5/8900/9900 Series

No

No

No

No

No

Cisco SPA Series IP Phone

No

No

No

No

No

Cisco Jabber Client - Desktop

Yes:

Jabber load 12.6MR or later

Headset load 1.5(1) or later

Yes:

Jabber load 12.6MR or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.6MR or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.7 or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.6MR or later

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco Jabber Client - Mobile

No

No

No

No

No

Cisco Jabber Client - VDI

Yes:

Jabber load 12.6MR or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

 

Yes:

Jabber load 12.6MR or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.6MR or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.7 or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Yes:

Jabber load 12.6MR or later for Win32

Jabber Load 12.7MR or later for Win64

Headset load 1.5(1) or later

CUCM 12.5(1)SU1/
11.5(1)SU7 or later

Cisco Webex Teams - Desktop

No

No

No

No

No

Cisco Webex Desktop Series

No

No

No

No

No

Cisco Webex Meetings

No

No

No

No

No

Cisco UC-One

No

No

No

No

No

Microsoft Skype for Business

No

No

No

No

No

Product specifications

Table 8.           Product specifications for the Cisco Headset 500 Series

Headset detail

 

Connectivity options

PC, Mac, Cisco IP phone, DX endpoint (see Platform Support above)

Hearing protection

Yes (requires USB headset adapter or wireless base)

Acoustic spike protection from sounds to over 118 dB

Microphone type

Electret condenser/ECM

Microphone directionality

Unidirectional

Microphone frequency response

150 to 6800 Hz

Speaker impedance

~90 ohms

Earpiece bandwidth

50 Hz to 18 kHz

Maximum sound pressure

118 db SPL(A) (requires USB adapter or wireless base)

In-call presence indicator on ear plate

LED on each ear plate (requires USB headset adapter or wireless base)

Table 9.           Product specifications for Cisco Headset 561 and 562 Standard Base Station

Headset detail

 

Wireless technology

DECT 6.0 (or region-specific)

Range

Up to 100 meters (333 feet)

Battery life

Storage: up to 200 days

Standby: up to 60 hours

Active use: up to 10 hours

Connectivity

1 simultaneous connection (USB or RJ9/RJ11 Y)

All cables included

Audio bandwidth

Narrowband (8 kHz)

Wideband (16 kHz)

Full band (48 kHz)

Ordering information

The Cisco Headset 500 Series is available now. To order, visit the Cisco Ordering Home Page.

Table 10.       Ordering information for Cisco Headset 521, 522, 531, and 532

Part number

Product description

CP-HS-W-521-USB=

Cisco Headset 521 (Wired Single with 3.5mm connector and USB-A Adapter)

CP-HS-W-522-USB=

Cisco Headset 522 (Wired Dual with 3.5mm connector and USB-A Adapter)

CP-HS-W-521-USBC

Cisco Headset 521 (Wired Single with 3.5mm connector and USB-C Adapter)

CP-HS-W-522-USBC

Cisco Headset 522 (Wired Dual with 3.5mm connector and USB-C Adapter)

CP-HS-W-531-RJ=

Cisco Headset 531 (Wired Single with Quick Disconnect coiled RJ Headset Cable)

CP-HS-W-532-RJ=

Cisco Headset 532 (Wired Dual with Quick Disconnect coiled RJ Headset Cable)

CP-HS-W-531-USBA=

Cisco Headset 531 (Wired Single with USB-A Headset Adapter)

CP-HS-W-532-USBA=

Cisco Headset 532 (Wired Dual with USB-A Headset Adapter)

CP-HS-W-531-USBC

Cisco Headset 531 (Wired Single with USB-C Headset Adapter)

CP-HS-W-532-USBC

Cisco Headset 532 (Wired Dual with USB-C Headset Adapter)

CP-HS-W-USBA=

Cisco USB-A Headset Adapter (optional accessory) for 530 Series

CP-HS-W-RJ=

Cisco QD RJ Headset Cable (optional accessory) for 530 Series

CP-HS-W-5EC8=

Cisco 8-pack Ear Pad Spare (optional accessory) for 520 and 530 Series

CP-HS-W-USBC

Cisco QD USB-C Headset Adapter (optional accessory) for 530 Series

CP-HS-W-YQD=

Cisco QD Y Trainer Cable (optional accessory) for 530 Series

Table 11.       Ordering information for Cisco Headset 561 and 562 with Standard Base Station

Part number

Product description

CP-HS-WL-561-S-US=

Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band: United States-Canada

CP-HS-WL-562-S-US=

Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band: United States-Canada

CP-HS-WL-561-S-EU=

Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-562-S-EU=

Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-561-S-LA=

Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band: Latin America

CP-HS-WL-562-S-LA=

Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band: Latin America

Table 12.       Ordering information for Cisco Headset 561 and 562 with Multibase Station

Part number

Product description

CP-HS-WL-561-M-US=

Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band: United States-Canada

CP-HS-WL-562-M-US=

Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band: United States-Canada

CP-HS-WL-561-M-EU=

Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-562-M-EU=

Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-561-M-LA=

Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band: Latin America

CP-HS-WL-562-M-LA=

Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band: Latin America

Table 13.       Ordering information for Cisco Headset 561 and 562 optional accessories

Product Number

Description

CP-HS-WL-561-N-US=

Cisco Headset 561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: United States-Canada

CP-HS-WL-562-N-US=

Cisco Headset 562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band: United States-Canada

CP-HS-WL-561-N-EU=

Cisco Headset 561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-562-N-EU=

Cisco Headset 562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong, Australia, New Zealand

CP-HS-WL-561-N-LA=

Cisco Headset 561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: Latin America

CP-HS-WL-562-N-LA=

Cisco Headset 562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band: Latin America

CP-HS-WL-5EC8=

Cisco 8-pack Ear Pad Spare (optional accessory) for 560 Series

CP-HS-WL-USBA-C

Cisco USB-A to USB-C Spare Cable (optional accessory) for 560 Series

CP-HS-WL-MUSB-C

Cisco Micro-USB to USB-C Spare Cable (optional accessory) for 560 Series

CP-HS-WL-5ACA=

Cisco AC Power Adapter Spare (optional accessory) for 560 Series

Warranty information

The Cisco Headset 521, 522, 531, and 532 models have a two-year limited liability warranty.

The Cisco Headset 561 and 562 models have a one-year limited liability warranty.

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:

Sustainability topic

Reference

Information on product material content laws and regulations

Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging

WEEE compliance

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.

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Amplify the headset experience with the Cisco Headset 500 Series. Enjoy a reliable experience with Cisco IP phones and soft clients.

For additional information, visit https://www.cisco.com/go/headsets.

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