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NOTE: This product is no longer being sold and might not be supported.

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Service Assurance in Cloud Environments

Cisco Prime Central for HCS Assurance is a carrier-grade, extensible service assurance management platform. It is part of a comprehensive management bundle for Cisco Hosted Collaboration Solution, a unified communications and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models.

Cisco Prime Central for HCS Assurance monitors key unified communications and infrastructure issues and performs cross-domain event management, de-duplication, and enrichment with customer information.

The solution provides a dashboard for a single-pane, multi-customer view of aggregated faults from underlying domain managers that span both unified communications and data center domains. This dashboard provides real-time root-cause analysis and correlates events across multiple unified communications and data center domains with customer-related service impact analysis. These fault correlation capabilities help triage issues and reduce mean time to repair (MTTR). Network operations center operators also can quickly get detailed, actionable information on faults by performing cross-launch from the dashboard to the underlying domain managers to help:

  • Resolve issues more rapidly
  • Meet service level agreement (SLA) requirements
  • Provide the highest quality of experience to users of Cisco cloud-based services


  • Multicustomer, real-time view of fault information including root-cause analysis and service impact analysis
  • Single sign-on cross-launch to underlying domain managers for further impact analysis
  • Monitoring of key unified communications and infrastructure issues
  • Northbound interface (NBI) with support for standard interfaces and APIs
  • Expansion to support hundreds of customers and thousands of endpoints


  • Significantly reduces troubleshooting time and mean time to repair for service issues
  • Saves the service provider from having to integrate to each individual underlying domain manager
  • Shields the service provider OSS/BSS from changes to any underlying domain manager or collaboration service
  • Provides robust and simplified security through central point of access authentication and authorization control
  • Reduces overhead and time to integrate with a service provider’s OSS/BSS and other third party products

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