Schedule RMA Pickup - Service Order Support

  1. What is the Cisco Product Online Web Returns Tool (POWR)?

    A. Criteria

    • The Cisco POWR tool allows Cisco customers to schedule an "online" pickup for the return of their contracted Service RMAs (Return Material Authorization).
    • The tool currently is available to customers in the United States and Canada. Soon to be a Global Tool.

    B. Step by Step Process

    1. Log in
    2. Enter the RMA number and confirm part information
    3. Confirm pre-populated pick up details
    4. Print shipping labels
    5. Schedule a carrier pick-up (if necessary)
    6. Print shipping record or request an email notification

    C. Contacts and Additional Information (Same for all FAQ’s)

  2. What are the system requirements for the Cisco POWR Tool?

    A. Criteria

  3. Is access required to use the Cisco POWR Tool?

    A. Criteria

    • No, registering on is not required. All users need is a valid service RMA number to initiate the return using the tool.
    • Check the URL: Log on should be initiated using the lower case letters:

  4. Questions?

    A. Criteria