Cisco WebEx Mail Supplement

Note that this page is a supplement to the Cisco Privacy Statement. In order to understand the data collection and use practices relevant for a particular site or solution, you should read both the Cisco Privacy Statement and any applicable supplement.

The following describes our practices with respect to the Cisco WebEx Mail service (“CWM”).

Personal Information Collected

WebEx requires some Personal Information when provisioning a CWM mailbox. WebEx stores, processes and maintains your messages, contact lists and other data related to each mailbox in order to provide the CWM service. WebEx’s servers automatically record certain information about your use of CWM such as account activity (e.g., storage usage, number of log-ins, actions taken and your IP address), data displayed or clicked on and other log information. WebEx analyzes email for spam, viruses and malware and other characteristics before delivering such filtered email. As a result of such filtering, WebEx may also collect and retain information about the e-mails filtered through CWM, and may quarantine certain emails filtered through the Service. This notice is not intended to be a complete or exhaustive list of the information WebEx may collect or log in the course of providing or improving the Service.

Storage and Security of Personal Information

In addition to WebEx storing Personal Information, such information is stored on the computer utilized with the CWM service. If you use the service from a public computer, such information will be stored on such public computer. Personal Information stored on the computer is protected using encryption technology. Services have security measures in place to protect against the loss, misuse, or alteration of the information under our control. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the WebEx database protected by a firewall. WebEx stores the information you provide on computer systems with limited access, which are located in controlled facilities.

Sharing your Personal Information

A user’s Personal Information may be made available to the purchaser of the user’s Cisco WebEx Mail service, upon verification of the purchaser’s identity and authority.


When you use the CWM service, you are subject to the applicable WebEx Terms of Service, or Services Agreement Terms and Conditions.