The World Food Programme is the food assistance branch of the United Nations. It is also the world’s largest humanitarian organization addressing hunger and promoting food security.
The MVAM tool has saved over US$5 million and reduced survey collection time by 75%
The World Food Programme delivers assistance in emergencies and works with communities around the world to improve nutrition and build resilience.
In 2015 alone, the World Food Programme provided:
In 2014, Cisco supported the World Food Programme’s mobile Vulnerability Analysis and Mapping (mVAM) project. Cisco helped pilot the use of SMS and interactive voice response (IVR) technology.
This enabled humanitarian aid workers to communicate with vulnerable people remotely, rapidly, and affordably. The mVAM program:
Cisco has continued working with the World Food Programme to pilot the use of chatbots in its mVAM program.
This technology will strengthen the organization’s ability to provide aid safely and to the people who need it most. Chatbots:
“We are receiving information in near real-time, and for a humanitarian agency, that helps us save lives.”Jean-Martin Bauer, Senior Food Security Analyst