Committed to innovation in video, broadband access, infrastructure and cloud.Read Announcement
November 21, 2015 — Today Technicolor announced it completed the acquisition of Cisco's Connected Devices business and world class talent. As the connected devices and service provider markets continue to evolve, Cisco continues to evolve with them. Video will continue to be a core tenant to Cisco's strategy in cloud and software-based services, however we believe that the Connected Devices business required a new approach to business strategy, organization model, and investment.
By bringing together global leaders in the connected home, networking and cloud services, we have positioned the Connected Devices business for success in the years to come for the cable, telecom, satellite and OTT markets.
We are committed to our customers' business success through innovation in video, broadband access, infrastructure and cloud. We are also committed to a smooth transition for our customers and partners. Cisco will process orders and distribute products under customers’ or partners’ existing agreements for a period of time. The transition period will enable us effectively to migrate to Technicolor processes to ensure business continuity.
Q: Why did Cisco sell its Connected Devices Business to Technicolor?
A: As the service provider video market continues to evolve, players in the industry must also evolve. Technicolor is well positioned to lead in this market and sees the Connected Devices business capabilities and talent as critical to their success. The strategic collaboration agreement ensures both companies will be focused on their shared customers. Video will continue to be a core tenant to Cisco's strategy in cloud and software-based services.
Q: Why is Technicolor the right fit?
A: Cisco carefully considered all aspects of the business, including employees, partners and customers, when determining the best buyer fit. Technicolor proved to be the right buyer for multiple reasons including:
Q: What is the timing?
A: All Connected Devices business shipped starting November 22, 2015 will belong to Technicolor. Cisco will transact business on behalf of Technicolor for a period of time, generally not to exceed 12 months.
Q: What can I expect with the close of the Technicolor acquisition of Cisco’s Connected Devices Business?
A: Cisco and Technicolor will continue to work together to ensure a seamless transition of this business for our customers and partners. Cisco will transact business on Technicolor's behalf for a period of time to ensure business continuity. For any information you may need regarding the transition of the business from Cisco to Technicolor, please contact your Technicolor sales representative. If you do not know your Technicolor sales representative, please contact your former Cisco sales representative and they will help direct you.
As of November, 22, 2015, all Cisco Connected Devices products and solutions are now part of the Technicolor Connected Home portfolio. If you would like to purchase any of the Connect Devices products, please contact your Technicolor sales representative. For detailed information on the ordering process, please see the below:
For more information about these products, please visit the following websites:
For any inquiries, please refer to the below regional email addresses:
Effective, February 21, 2016, technical support for Connected Devices Business products transitioned to Technicolor. Customers and partners open support cases for Connected Devices Business products using Technicolor Customer Technical Support at chcts.technicolor.com.
Return for repair support will be managed by Cisco on behalf of Technicolor for a period of time. Technicolor is enabling a repair infrastructure for Connected Devices Business products and will inform customers how to manage requests for repair through Technicolor as products are enabled. Customers and partners can find Return for Repair information on the Services and Support for Technicolor Website.
Cisco and Technicolor are committed to our Partners and the customers you serve. Technicolor is working on their Channel Partner Program and will be reaching out to Partners directly with details. Cisco will transact business on behalf of Technicolor for a period of time, generally not to exceed 12 months. During that time Partners and Distributors can continue to order Cisco Connected Devices business products through Cisco.
Be sure to visit the other tabs on this site to learn more about the specific Products and Services impacted. For regional support, specific to Partnering with Technicolor, please use the contacts below: