Innovation - Cisco Consulting Thought Leadership


Innovation—in product development, operational practices, and cost cutting—is critical for retail and consumer package goods (CPG) companies. Innovation creates lasting idea-generating structures supported by the latest in collaborative technology. The Cisco Internet Business Solutions Group (IBSG) Retail and Consumer Packaged Goods (CPG) Practice engaged with a large multinational food-and-beverage company to help it implement an open innovation architecture that would scale across the company's R&D teams. Our partnership led to the development of a collaborative model for increasing innovation in R&D. After identifying the company's key open-innovation activities, Cisco IBSG helped develop an "Innovation Network" pilot conducted with the company's Protein team. Results of the pilot included dramatically shortened response times among researchers and increased interactions between the Protein team and internal/external partners, resulting in stronger rapport and improved access to relevant expertise.