New ERP platform for Cisco quote-to-cash business process improves purchasing for customers and partners.

The Oracle 11i Everest project was one of the most complex and sweeping system changes ever undertaken at Cisco, and was the final phase of a multiyear series of software releases related to the move from Oracle 10.7 to Oracle 11i software. The goal for Cisco IT was to design and ensure adoption of a new enterprise resource planning (ERP) platform for Cisco’s quote-to-cash business process that would give customers and partners a world-class purchasing experience.

The project scope affected one out of every three Cisco employees and more than 30,000 customers and partners, and significantly enhanced Cisco ERP systems to better support online business models.

This case study describes the priorities, people, process, preparations, and go-live event that made the Oracle 11i Everest project successful. Companywide benefits include:

  • Improved financial controls and tax application
  • Support for global procurement
  • Simplified pricing systems for products and services
  • Scalable order fulfillment, order management, and accounting
  • Scalable, integrated, service logistics and case management

Read the ERP Purchasing Case Study